Services Specialist

GENERAL DESCRIPTION

Under general supervision, this role delivers responsive, customer-focused service to individuals by assessing their qualifications and connecting them with appropriate employment and training opportunities. The position also works directly with businesses to understand and meet their workforce needs, while promoting Department of Workforce Services programs and providing coordinated, solution-driven services that support both job seekers and employers.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

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Human Resource Contact:
kelly.gayer

The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.

• Provide services to individuals by coordinating and executing a broad range of individual services in accordance with Federal and State program guidelines, policies, and regulations.
• Develops, manages, and monitors a caseload of participants enrolled in state and federal programs.
• Confers with employers to develop and fill employment and vocational training openings.
• Refers applicants to employment or other community resources.
• Assesses and evaluates client skills, education, and training.
• Assists, directs, and counsels claimants and job applicants.
• Interview, assess, and evaluate customers to meet employment, training, and vocational needs.
• Enters and monitors data in electronic systems for job postings, candidate file searches, and program reporting.
• Assists, directs, and counsels business customers on the multitude of DWS coordinated business services, training grants, and resources.
• Provides on-site visits to businesses to understand employer needs, operations, and job openings.
• Organizes and participates in community events designed to connect business needs and job seekers and advance DWS services to both.
• Works with Program Staff to ensure compliance with Department of Labor case management standards.
• Refers applicants to employers and follows up on the hiring process.
• Provides excellent customer service to internal and external customers.
• Provides employment services to people who may have significant barriers to employment.

Preference may be given to those with case management experience.

Preference may be given to candidates with experience working in state and federal programs.

Preference may be given to candidates with customer service experience.

Preference may be given to candidates with experience building and maintaining relationships with community partners.

Must have a valid driver's license.

• Knowledge of state and federal statutes relative to employment and Agency programs.
• Knowledge of departmental policies, customer service standards, and inter-agency protocols.
• Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly Internet services.
• Knowledge of administering and interpreting interest, skills, and proficiency tools, and assessing employment issues and limitations.
• Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion.
• Skills in public speaking, oral, written, and electronic communication, and record-keeping.
• Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff.
• Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to actively listen to others to foster a positive exchange of information.

Education:

Bachelor's Degree (typically in Business or Human Services)

Experience:

0-1 year of progressive work experience (typically in Business or Human Services)

OR

Education & Experience Substitution:

3-4 years of progressive work experience (typically in Business or Human Services)

Certificates, Licenses, Registrations:

None

Travel is required.

• FLSA:
  Non-Exempt
• The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.
• Former State of Wyoming employees, who are rehired within 31 days from their previous…