PT Customer Service Leader

Join to apply for the PT Customer Service Leader role at Food Lion.

Address: USA-MD-Cockeysville-122 Cranbrook Rd
Store Code:
Store 01664 Front End (7228208)

Food Lion has been providing an easy, fresh, and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

To provide fast, easy, flexible, and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service.

• Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use his or her name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Ensure store office functions are completed accurately and on time using accounting packets; communicate all cash variances to the Assistant Customer Service Manager.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
• Ensure work station and front end area of the store has a neat and clean presentation.
• Maintain proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls efficiently.
• Ensure the MVP savings center KIOSK is filled with paper and functioning properly.
• Perform the task of sales associate when scheduled or as needed per the surge plan guidelines.
• Perform the task of the customer lead as needed to ensure service standards are maintained.
• Maintain alertness and call for assistance when needed to service customers per standards.
• Be courteous and helpful to other associates.
• Wear the Food Lion uniform, complete with name badge, when on duty, maintaining a neat and clean appearance while adhering to the dress code.
• Adhere to all company guidelines, policies, and standard practices.
• Observe and correct all unsafe conditions to prevent accidents.
• Notify QA of any cleaning issues or maintenance needs on the front end.
• Successfully complete computer-based training (CBT) and training aid courses.
• Perform all other duties as assigned.

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements for specific job functions.
• Must be able to meet the physical requirements of the position, with or without accommodations.

• Ability to use computers and communication systems required for job functions.
• Perform repetitive hand and arm motions.
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. occasionally.
• Pull or push up to 75 lbs. occasionally.
• Stand 100% of the time, frequently walking short distances.
• Handle substances related to cleaning, packaging, and food products.
• Use hands frequently/continuously for handling currency and operating equipment.
• Reach and grasp at waist level and occasionally above shoulder or below waist.
• Meet activity standards and tolerate working in extreme temperatures for periods.
• Visual ability to check IDs, checks, and documents.

Salary range: $16.60 - $24.90/hr.

Food Lion is an equal opportunity employer, providing employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression.