Business Unit Manager; Pharma​/CDMO - Valley, MD

Business Unit Manager – Pharmaceutics International, Inc. (Pii. a Jabil Company)

Based onsite in Hunt Valley, MD

Pharmaceutics International, Inc. (Pii), a Jabil Company, is a Contract Development and Manufacturing Organization (CDMO) providing end‑to‑end services across drug development, clinical manufacturing, commercial scale production, and packaging. We support pharmaceutical innovators through expertise in oral solid dose, sterile/aseptic manufacturing, clinical trial supply, formulation, and technical development
, helping bring complex therapies from concept to market with quality, reliability, and speed.

The Business Unit Manager is responsible for leading customer engagement, commercial execution, contract alignment, forecasting, and operational coordination for an assigned portfolio of pharmaceutical customers. This role is both customer‑facing and highly cross‑functional
, working closely with Quality, Manufacturing, Operations, R&D, Engineering, Finance, and Project Management to ensure successful execution of customer programs from planning through shipment.

• Serve as the primary relationship manager for assigned pharmaceutical customers, ensuring strong communication, service excellence, and long‑term satisfaction.
• Lead commercial discussions including pricing, shipment terms, contract amendments, scope changes, and renewals
  .
• Identify opportunities for organic revenue growth and expanded customer engagement.
• Manage escalations and coordinate internal teams to resolve operational issues or program risks.
• Lead Quarterly Business Reviews (QBRs) and ongoing customer communication rhythms.

• Drive the Sales & Operations Planning (S&OP) process, ensuring accurate forecasting, demand alignment, and synchronization with operational capabilities.
• Evaluate business performance, identify gaps, and implement actions to achieve internal and customer‑aligned goals.

• Partner with Manufacturing, Operations, Quality, R&D, Engineering, Supply Chain, and Project Management to ensure flawless execution of customer programs.
• Support production scheduling, supply planning, and on‑time delivery performance.
• Monitor and drive key operational KPIs, enabling continuous improvement and rapid issue resolution.
• Participate in the Request for Proposal (RFP) process, including technical scoping and commercial modeling.
• Lead the workcell and influence cross‑functional teams through clear direction and aligned priorities.

• Ensure accurate interpretation and execution of contractual obligations.
• Lead contract amendments, change‑of‑scope discussions, and extensions.
• Support compliance with GMP and CDMO industry expectations across quality, regulatory, and operational functions.

• 10+ years of experience managing commercial relationships within pharmaceutical, CDMO, or life‑sciences environments involving operational execution.
• Background in pharma operations, project management, business development/account management, or commercial leadership supporting clinical or commercial drug products.
• Strong experience with contract negotiation, forecasting, S&OP, and customer management
  .
• Demonstrated ability to lead and influence cross‑functional teams.
• Strong financial and analytical skills.
• Experience with solid oral dose, aseptic/sterile operations, or clinical trial manufacturing preferred
  .
• Experience managing complex programs in GMP‑regulated pharmaceutical settings preferred.

Along with growth, stability, and the opportunity to be challenged, Jabil offers a competitive benefits package that includes:

• Annual Bonus
• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options