Tier II Analyst - Lead

Responsibilities

This person will be responsible for taking tier‑1 and escalated tickets from Tier 1 analysts. The tickets will cover O365 administration, VPN support, user permissions, and basic networking issues. The role requires multitasking, prioritizing, and eventually providing on‑site support for client projects and spearheading technical advancements with customers.

• Experience dealing with escalated technical issues from tier‑1 agents.
• Understanding of network fundamentals and troubleshooting network issues.
• Prior experience in an MSP environment, including guiding, training, and leading teams.

Great personality and effective communication are key. Someone who can multi‑task and thrive in a high‑pressure environment will excel. Preferred certifications include CompTIA A+, Net+, Sec+, Cisco CCENT; an A+ Certification is required. Experience with Cisco products and Microsoft Server is a plus.

Intermediate Level

Permanent position based out of Cockeysville, MD.

Pay range: $60,000 – $70,000 per year.

Benefits include medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan (pre‑tax and Roth);
Life Insurance (voluntary life & AD&D for employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Employee Assistance Program;
Time Off/Leave (PTO, vacation or sick leave).

Hybrid position in Cockeysville, MD.

Mar 3, 2026

We’re partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500. TEKsystems is an Allegis Group company that accelerates business transformation for customers worldwide. The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.