Hospice Liaison Nurse

Overview

The Gilchrist Hospice Care (GHC) Hospice Liaison Nurse generates and facilitates patient admissions from hospital-based referral sources, promotes growth of admissions, coordinates clinical assessments of possible patients, and meets GHC goals for strong relationships with area hospitals. The Hospice Liaison Nurse establishes and nurtures external professional relationships, maintains awareness of local medical markets, provides clinical or psychosocial assessments of prospective patients when necessary, and represents GHC and its spectrum of services in a competent, professional manner consistent with the organization's goals.

Registered Nurse, Associate degree or Nursing Diploma

Minimum of three (3) years experience required with hospice, home health, critical care, ER, oncology medical/surgical experience, community outreach or pastoral counseling

• Ability to market to and deal tactfully with customers (e.g. physicians, social workers, nurses, etc.), other possible referral sources, and the community.
• Excellent professional communication, negotiation, presentation and public relations skills.
• Self-directed with the ability to work with little supervision in a rapidly changing environment.
• Flexibility in scheduling and ability to manage multiple tasks simultaneously.
• Strong clinical or psychosocial assessment and documentation skills.
• Strong computer skills including email, EMR, Word and PowerPoint applications.

• Must possess current Maryland State license as a Registered Nurse.
• Valid driver's license and safe driving record and an automobile that is insured in accordance with GHC requirements

• Able to provide patient care or assistance that involves lifting, repositioning, moving patients and includes bending, reaching and twisting.
• Ability to travel to patient locations; includes ability to drive, negotiate stairs and walkways, including uneven surfaces at private homes or facilities.
• Sufficient dexterity to utilize electronic record keeping systems, computers/keyboards and or laptops and other related equipment.
• Vision ability to assess patient’s health status using visual inspection and observation and to read medications, charts, calibration and monitoring devices as appropriate
• Speech to verbally communicate to assess and impart information concerning patient status; to effectively complete patient/family teaching and to interact with internal and external health care teams.

• Normal office environment with driving as a large part of the day in the field, which includes visits to patients' homes, some in unsafe areas (escort provided).
• Exposed to adverse working conditions due to performance of patient care activities and exposure to communicable diseases

• Valid driver's license and automobile insurance

Account Management Responsibilities

• Actively develops and fosters area hospital referral source acceptance and allegiance to GHC.
• Effectively implements strategies and tactics to increase admissions from referral sources.
• Maintains awareness of changing medical environment and industry competition.
• Represents GHC with professionalism at all times and responds in a timely manner to referral source questions or requests for presentations.
• Maintains current knowledge of each facility's discharge planning process and builds relationships with key institutional referral sources.
• Professionally and compassionately interacts with patients, families and hospital referral sources to explain end-of-life care services.
• Delivers effective in-services, lunch & learns and other presentations to relevant parties educating the medical community on GHC, end-of-life care, hospice philosophy and related topics.
• Maintains current knowledge of Hospice Medicare Benefit and other applicable insurance information and communicates related information when needed.
• Tracks success of liaison efforts, partners with other Admission & Business Development team members to discuss current procedures, and suggests improvements and new ideas for Admission and Business…