Customer Service Representative

Overview

The Agora Companies service 10+ affiliated publishing groups all around world. These publishing groups are focused on developing information and products that help individuals control their own destiny when it comes to matters of finance, health and lifestyle. We believe strongly in nurturing and developing our team members and don’t just hire to fill gaps. We see every individual as crucial to success of our mission and purposefully create opportunities for them to grow along with the organization.

Agora company is seeking a Customer Service Representative to join its team. This role supports our brand promise of providing investors with the tools and guidance needed to easily establish and manage their accounts. This is a full-time position that offers more responsibility and growth than a typical customer service role. You will not be cold calling or telemarketing, but there is an inbound sales component to the role.

You’ll work as part of a small, phone-based customer support team, handling subscriber calls to resolve issues, answer questions, and support informed purchasing decisions.

• Resolve customer issues efficiently, ideally on first contact
• Assist customers with account-related questions, product support, and account navigation
• Handle inbound sales calls for newsletter products
• Educate customers on how to avoid future issues and maximize product value
• Retain valued customers through respectful, solution-oriented communication
• Track customer feedback and share insights with internal teams
• Contribute to a customer-centric culture
• Think critically and independently to troubleshoot and resolve customer concerns
• Remain flexible and assist with additional duties as needed

• 1–2 years of customer service experience, preferably in a call-center setting
• Exceptional interpersonal and verbal communication skills
• Strong problem-solving abilities and independent thinking
• Working knowledge of Microsoft Office and Excel
• Interest in learning about investing and financial trends
• Ability to adapt in a fast-paced, high-volume environment

Compensation Range – $40,000 - $45,000 USD

Location(s) & Work Arrangement – Hunt Valley, MD / Hybrid

• Medical, vision, and dental insurance plans
• 401(k) plan with employer matching
• Generous vacation time and paid holidays
• Casual dress code
• Highly flexible environment