Retail Claims Technical Strategy Leader

Retail Home Claims Technical Strategy Leader

Join us in supporting the growth of technical expertise within our Home Claims team and making a meaningful impact in delivering exceptional service and solutions.

• Lead developing technical strategies for Home Claims, focusing on indemnity performance and technical integrity.
• Support the Head of Technical and operational teams to analyse performance and implement best practices.
• Represent claims in technical forums relevant to Home Claims, influencing strategy and approach.
• Collaborate with QA teams to identify leakages and areas for process optimisation in Home Claims.
• Participate in large loss reviews, trend analysis, and QBRs to drive continuous improvement in Home Claims.
• Act as a final technical referral point for the Home claims team, providing guidance on complex claims issues and technical best practices.

• Experience in Home Claims management in a Technical Role.
• Excellent knowledge of the Home Claims market and ability to identify opportunities.
• Deep understanding of Home Claims technical strategy development and processes.
• Analytical skills, attention to detail, and ability to translate data into actionable insights.
• Strong stakeholder management and communication skills and ability to influence to Director level.
• Relevant insurance qualifications (e.g., ACII or equivalent).

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pensions scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private Medical Cover
• Company Car Allowance
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

Mid‑Senior level

Full‑time

Sales and Business Development

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

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