Retail Motor Claims Technical Strategy Leader

Retail Motor Claims Technical Strategy Leader

Join to apply for the Retail Motor Claims Technical Strategy Leader role at AXA UK
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Our ambition is to help our customers live the life they love – knowing we have their back every day. We’re a team that takes accountability, learns and wins together, putting the customer at the heart of everything we do.

Are you a forward-thinking leader with a passion for shaping the future of Motor Claims? We are looking for a dedicated professional to lead the development and execution of technical strategies tailored for Motor Claims, ensuring efficient claims management, driving indemnity improvement initiatives, and fostering technical excellence within our Motor Claims team. Join us and play a key role in shaping the future of our claims operations.

• Lead developing technical strategies for Motor Claims, focusing on indemnity performance and technical integrity.
• Support the Head of Technical and operational teams to analyse performance and implement best practices.
• Represent claims in technical forums relevant to Motor Claims, influencing strategy and approach.
• Collaborate with QA teams to identify leakages and areas for process optimization in Motor Claims.
• Participate in large loss reviews, trend analysis, and QBRs to drive continuous improvement in Motor Claims.
• Act as a final technical referral point for the Motor claims team, providing guidance on complex claims issues and technical best practices.

AXA supports a flexible working pattern. You will work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attendance at one of our office locations, visiting clients or attending industry events.

• Good knowledge of the Motor Claims market and ability to identify opportunities.
• Deep understanding of Motor Claims technical strategy development and processes.
• Analytical skills, attention to detail, and ability to translate data into actionable insights.
• Strong stakeholder management and communication skills with the ability to influence to Director level.
• Relevant insurance qualifications (e.g., ACII or equivalent).

This position is defined as an Insurance Distribution Directive (IDD) role. In addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pensions scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private Medical Cover
• Company Car Allowance
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, then log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

For support, please email

Who we are
: AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. We’re a dynamic team of experts committed to making sure our customers “get back to the good stuff” when the unexpected happens.