Senior Technical Support Engineer; Football

JOB TITLE: Senior Technical Support Engineer (Football)

LOCATION: Chelsea FC Training Ground, Cobham with travel as per requirements

DEPARTMENT: Technology

CONTRACT: Permanent, Full Time

Closing date: 8th January

We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.

We’re looking for an exceptional Senior Technical Support Engineer to take the lead on all Technology Support operations at our state‑of‑the‑art Training Ground in Cobham. Reporting directly to the Technology Services Manager, you’ll be the go‑to expert for all local systems and users, keeping everything running smoothly in a fast‑paced, high‑performance football environment.

This role goes far beyond traditional IT support. You’ll bring deep Mac expertise, hands‑on experience with sport specific performance technology, the confidence to operate at a level where expectations are high and reliability is essential. From day‑to‑day operational support to specialist technical problem solving, you’ll play a key role in ensuring our Technology Services are consistently second to none.

• You will be a senior escalation point for all technical issues, from end‑user environments to networking and cloud services. This role is pivotal in maintaining operational excellence and driving continuous improvement.
• The role involves regular liaison with key stakeholders, building rapport with those at the heart of the club, inviting feedback and using this to ensure a best‑in‑class technology service is consistently being delivered.
• This is a ‘5 in 7’ role, meaning you will work any 5 days out of 7. Matchday and training session support is a core part of this role, requiring flexibility in working hours.
• You will support all desktop, laptop and mobile devices across Mac and Windows environments.
• You will maintain and troubleshoot Football Performance systems including GPS, video capture, analysis software, and data syncing tools.
• You will provide support across football spaces including training pitches, coaching rooms, meeting spaces, and analysis suites.
• You will coordinate and support matchday and training session tech requirements on‑site at the Training Ground.
• You will manage incident and request tickets to resolution, maintaining high service standards.
• You will have oversight of your team’s performance metrics and KPI’s, assisting the Technology Services Manager with regular reporting, Problem & Trend analysis, and Continual Service Improvement.
• You will manage the on‑site rota, ensuring adequate cover is provided according to the football schedule.
• You will also be expected to work some matchdays at Stamford Bridge on a rotating basis as required.
• You will assist in asset tracking, hardware deployment, and lifecycle management.

You’ll bring proven experience from a similar role where you’ve successfully led IT service delivery in a fast‑moving, high‑pressure environment ideally within sport. You’ll have a strong grasp of core IT infrastructure as well as the specialist technologies that power elite performance environments.

Above all, you’ll approach challenges with a positive mindset, a collaborative spirit, and the ability to stay calm and effective under pressure.

You’ll be confident supporting both day‑to‑day IT systems and the performance, medical, and operational technologies that keep a modern training facility running at its best. This includes:

• Wi‑Fi and network technologies (Cisco/Meraki)
• Microsoft 365 (Outlook, Teams, SharePoint)
• Device management platforms (Intune, Jamf)
• Servers and cloud storage (Azure, NAS)
• IP telephony and VoIP systems
• AV solutions (meeting rooms, press facilities, IPTV)
• CCTV and access control systems
• Cyber security tools (Defender, encryption, MFA)

• GPS tracking systems (Catapult, Statsports)
• Video analysis platforms (Hudl, Wyscout, SBG, Fulcrum)
• IP camera systems (Veostream, Bosch, Hikvision)
• Performance data platforms (Team Works…