ICT Business Support Analyst

ICT Business Support Analyst

12-month Fixed Term Contract (FTC)

The Council is investing in technology and an extensive programme of modernisation to drive operational efficiency and further improve the customer service provided to customers. We are looking for someone to join our busy team on a fixed term contract basis, and provide IT support to approx. 500 users at the Council. The job includes being required to provide first / second line support and technical assistance dealing with users software and hardware issues and the building of laptops, smartphones and peripheral devices.

We are predominantly a Microsoft house and use the full Office 365 stack and a range of bespoke applications so must have a good knowledge and understanding of Microsoft Applications, desktop and server technologies, plus experience and understanding of mobile devices, network and security.

• 36.25 hrs per week with an annual starting salary of £28,598
• Agile working scheme with a combination of home and office working. This role requires office-based working on a rota basis.
• 34 days holiday (including bank holidays) increasing to 38 days after 5 years
• Attractive Local Government Pension Scheme with at least 22.7% employer’s contribution
• Employee benefits programme’ including payback on medical, dental and optical expenses
• Continued training and development opportunities
• This role will be subject to a basic DBS check

To find out more about the job contact Guy Moores (ICT Service Support Manager) on or email him  . You can apply for any of our posts online at

Applications must be made using the on-line application process. Disabled applicants who meet the essential criteria for the job will be guaranteed an interview. We welcome applications from all sections of the community. This is an exciting time of change at NWLDC as we progress towards devolution and local government reorganisation (LGR). To learn more about what this means, visit:
Devolution - North West Leicestershire District Council and email  if you have any questions.

Closing Date:
Sunday 29th March