Cash Cage Training Manager

Full-Time Job Details

Job Location:

Coachella, CA 92236

Position Type:
Full Time Job Shift: Any Job Category:
Accounting

The Cash Cage Training Manager is responsible for developing, coordinating, and delivering comprehensive training programs for all new and existing Cage Department team members. In addition to training responsibilities, this role also performs all duties of a Cage Shift Manager as needed. This position requires the team member to travel between both properties to train team members and to deliver our Five Star Experience to guests and fellow Team Members.

• Deliver exceptional customer service to guests and employees in alignment with the organization’s mission.
• Design, implement, and maintain training programs for new hires and current staff, ensuring compliance with all internal controls and regulatory standards.
• Conduct regular training sessions on updated policies, procedures, and systems.
• Evaluate training effectiveness and adjust programs as needed to ensure optimal performance and compliance.
• Maintain accurate training records and documentation.
• Serve as a resource and mentor for Cage team members.
• Perform all operational functions of a Cage Shift Manager, including overseeing Cage operations during assigned shifts, maintaining security and accountability of company funds, balancing the Casino Cage and controlling the Main Bank, preparing daily reports, investigating discrepancies, and supervising Cage Supervisors, Main Bankers, and CSRs.
• Ensure compliance with MICS, TICS, and other regulatory standards and foster a positive and productive work environment.
• Respond to customer inquiries and resolve complaints professionally and perform other duties as assigned.

• Supervise directly and indirectly all employees of the Cage Department.
• Adhere to the Tribal organization’s policies, procedures and applicable laws.
• Responsible for the overall direction, coordination and evaluation of this unit.
• Interview, train, plan, assign and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.

• High School Diploma or GED required.
• Minimum of two (2) years of supervisory experience.
• At least one (1) year of Cage supervisory experience preferred.
• Experience in training or instructional design is highly desirable.

• Must be 18 years of age or older.
• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License and all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is frequently required to stand, walk and sit; occasionally required to use upper extremities, climb, balance, stoop, bend, push, pull, twist, kneel, crouch or crawl; occasionally lift up to 25 pounds and/or push, pull up to 100 pounds;

use repetitive movements to complete tasks; and work in low light conditions and may be exposed to loud noise for extended periods.