Table Games Supervisor​/Dealer DR

Job Details

Job Location:

Coachella, CA 92236

Position Type:
Full Time

Job Shift: Any

Job Category:
General Business

This position is responsible for the supervision and coordination of dealer activities. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise:
We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of:
  Welcoming, Proactive, Seamless, Personalized and Valued.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Accountable and responsible for the protection of assets of the casino.
• Ensure player ratings are completed accurately, consistently and according to established guidelines.
• Serve as immediate reference to departmental policies and procedures on the gaming floor.
• Assure integrity of games, game protection and proper rack management.
• Maintain all required communication with surveillance.
• Verify accuracy of the game, make quick and professional arbitration decisions, recognize card combinations and totals with speed and accuracy.
• Order credits and fills in the respective gaming area and ensures fills and credits are conducted according to policy.
• Alert Shift Manager of all security issues, suspicious activities and irregularities.
• Analyze gaming activities during shift and issues verbal instructions to the dealers.
• Examine work efforts and procedures for exactness, neatness, conformance to policies and positive customer service impact.
• Study and suggests standardization of procedures to improve efficiency of play.
• Establish and maintain harmony among dealers and resolves grievances within the scope of responsibility. Develop, maintain and nurture a positive work environment.
• Maintain integrity of all casino promotions as they pertain to Table Games.
• Responsible for training and development of dealers.
• Assure that Table Games area looks neat, clean, organized and inviting.
• Handle customer disputes and over payments. Analyze situation and make decision based on circumstances. Complete required forms when necessary.
• Responsible for compliance with all Title 31 requirements.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.
• Able to make difficult decision in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.

Supervise directly and indirectly all employees of the Table Games Department. Adhere to the Tribal organization’s policies, procedures and applicable laws.

Responsible for the overall direction, coordination, and evaluation of this unit.

Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Must be…