Dialler Manager

We’re partnering with a growing organisation in the financial services sector to hire a Dialler Manager to take ownership of dialler strategy, performance and optimisation.

This is a high-impact role with an immediate priority to lead the end-to-end upgrade of an existing Alvaria platform, delivering improved performance, scalability and compliance across the operation.

You’ll act as the internal subject matter expert for dialler capability, working closely with senior stakeholders across Operations, IT, MI and Compliance.

You’ll lead dialler strategy and delivery, driving measurable improvements in contact rates, productivity and overall performance.

• Lead the end-to-end upgrade of the Alvaria dialler platform
• Own dialler configuration, campaign strategy and optimisation
• Drive improvements in contact rates, RPC and agent productivity
• Own dialler KPIs, reporting and performance insight
• Ensure compliance with FCA, Ofcom and GDPR regulations
• Partner with cross-functional teams to deliver change and performance improvements

• Proven experience in a Dialler Manager or Contact Strategy role
• Strong experience with Alvaria or similar enterprise dialler platforms
• Track record of delivering dialler upgrades or migrations
  
  Experience working across multiple dialler environments
• Background in collections, financial services or contact centre operations
• Strong stakeholder management, project delivery and analytical skills

• Lead a business-critical platform upgrade with full ownership
• Opportunity to shape dialler strategy and capability
• High visibility role working with senior stakeholders
• Competitive salary and benefits package

If you're interested, feel free to reach out to Jack at