Customer Service Consultant

Position

Customer Support Advisor (Financial Support & Solutions) – Full‑time | Permanent – Pastdue Credit Solutions (PDCS)

At Pastdue Credit Solutions, we help customers who may be experiencing financial difficulty by having fair, supportive and professional conversations. This role focuses on quality customer service, understanding individual circumstances, and agreeing realistic and affordable solutions. You’ll never be expected to pressure customers or push unaffordable outcomes – doing the right thing for customers is central to how we work.

• Handling inbound and outbound calls in a professional, respectful manner
• Listening to customers and understanding their personal circumstances
• Agreeing affordable payment arrangements based on customer needs and affordability
• Supporting customers by signposting them to relevant charities and support organisations when appropriate
• Updating customer accounts accurately with call outcomes and notes
• Working towards achievable performance targets focused on service quality and positive customer outcomes

• Are a confident, friendly communicator with good listening skills
• Have empathy and enjoy helping people find solutions
• Are comfortable using computers and learning new systems
• Can work independently while also being part of a supportive team
• Want a stable role with genuine development and progression opportunities

• Starting salary up to £27,000 (depending on experience)
• Monthly bonus paid for delivering strong customer service, having quality conversations, and achieving positive customer outcomes
• Performance‑based salary reviews, with up to 3 potential increases per year
• 42.5 hours per week, with structured shifts and breaks
• Fully paid, robust training programme to set you up for success
• Pension and Life Insurance
• Free onsite parking
• Clear career progression opportunities within our Contact Centre
• Regular team incentives, competitions and social events

• Entry level

• Full‑time

Pastdue Credit Solutions (PDCS) is a UK‑based debt collection agency working with a wide range of companies across the UK to recover overdue payments fairly and responsibly. We are authorised and regulated by the Financial Conduct Authority (FCA), members of the Credit Services Association (CSA) and fully committed to ethical, compliant and customer‑focused collections. We value colleagues who are resilient, adaptable, and passionate about delivering the right outcomes for both customers and clients.

Pastdue Credit Solutions is an equal opportunities employer and proud to support the Disability Confident scheme. We welcome applications from all suitably skilled candidates and are committed to providing reasonable adjustments throughout the recruitment process.

If you’d like to discuss the role or have any questions before applying, our friendly recruitment team would be happy to help.