IT Support Technician; Network Track

Position Summary

The IT Support Technician (Network Track) is an entry-level technology position designed for individuals with strong technical aptitude and an interest in developing toward a future Network Administrator role. This position provides hands-on experience in campus and district technology support while building foundational skills in network infrastructure, cabling, documentation, and systems reliability.

The role begins with primary responsibility for end-user and campus technology support, while progressively assisting with network-related tasks under the guidance of district technology leadership. This position offers a structured pathway for growth into advanced network responsibilities over time.

• Provide frontline technical support for campus and administrative staff.
• Troubleshoot and maintain computers, printers, projectors, interactive displays, and other instructional or administrative devices.
• Assist with device deployments, imaging, replacements, and end-of-life refresh cycles.
• Respond to service requests through the district helpdesk system in a timely and professional manner.
• Support classroom and office technology to ensure minimal disruption to instruction and operations.

• Assist senior technology staff with basic network equipment tasks such as switch installations, patching, labeling, and physical setup.
• Learn and support structured cabling practices including patch panels, wall ports, and cable management.
• Help maintain organized, labeled, and documented network racks and closets.
• Assist with maintaining network diagrams and equipment documentation.
• Observe and support basic network troubleshooting processes to develop foundational knowledge of switching and wireless systems.
• Support firmware updates, equipment replacements, and documentation updates under supervision.

• Maintain cleanliness and organization of technology rooms, network closets, and equipment racks.
• Assist with inventory tracking, labeling, and asset management for network and campus devices.
• Support coordination with vendors or contractors for cabling or equipment installations as directed.

• Follow district cybersecurity policies and safe technology practices.
• Report unusual network behavior, unauthorized devices, or equipment concerns to technology leadership.
• Maintain professionalism and confidentiality when working with district systems and data.

• Work collaboratively with the system administrator, CTO, and instructional technology staff.
• Demonstrate initiative in learning networking concepts and district technology standards.
• Participate in training opportunities and skill development activities related to networking and infrastructure.
• Communicate clearly with staff and supervisors regarding technical issues and progress.

• High school diploma or equivalent (Associate's degree or coursework in IT preferred).
• Foundational knowledge of computer hardware, operating systems, and basic troubleshooting.
• Strong interest in networking and infrastructure technology.
• Ability to learn technical systems quickly and follow documented procedures.
• Strong customer service and communication skills.
• Ability to manage multiple tasks in a fast-paced K-12 environment.

• Entry-level certifications such as CompTIA A+ or Network+ (or willingness to pursue).
• Experience in a school, helpdesk, or technical support environment.
• Familiarity with basic networking concepts (IP addresses, switches, Wi-Fi).
• Desire to grow into advanced networking responsibilities.

• Ability to lift and move equipment up to 50 pounds.
• Ability to work in ceilings, network closets, and confined spaces.
• Occasional evening or weekend work may be required.

This position is structured as a developmental role. With demonstrated performance, training, and experience, the employee may progress toward increased network infrastructure responsibilities and potential advancement into a Network Administrator position.