Team Leader: HVAC Residential Service Tech

HVAC Leadership Opportunity
We are starting a new HVAC Division!
We are looking for some one to lead it!

This is a hands on role,

working with the tools till the business ramps up and

offers a fast track program into management for the right person.
The work is hard however the rewards are LARGER!

Hot town, Summer in the city, back of my neck getting dirty and gritty*

When you woke up this morning did you look at the ceiling dreading the next cycle of the snooze alarm or did your feet hit the floor ready to take on the challenges of a new day? How you answer this question has as much to do with where you are going and the engagement you have with those that you work with.

Mark Carpenter Plumbing knows it's the people that make the organization and carefully seeks to find candidates that have the desire to work as part of a team, constantly learn, and develop skills that will provide outcomes that are both financially and personally rewarding that result in peace of mind.

We are seeking a HVAC Service Technician Team Leader where your attitude will determine your altitude, if you see problems as opportunities to become a hero, we will help you unlock the potential you hold inside. Before you start thinking this is too good to be true; doing the right thing and serving the client in a moral and ethical way is woven into the fabric of our business.

Start the process and a conversation to make a transition that can alter your life.

Check us out, visit our website, Career's Page, and reach out to us.

* We are an Equal Opportunity Employer; all inquiries are kept confidential.

To apply for: HVAC Service Technician Team Leader@ Mark Carpenter Plumbing

Click Below

Position Purpose (Summary)

The function of this position is to split time between providing service to the client and mentoring and leading other HVAC Technicians in the company. The goal is to develop and staff the service department and eventually become its service manager.

Service and repair Function:

• Provide service, repair, installation, and or propose replacement of HVAC components, accessories, and equipment.
• Provides onsite an HVAC system diagnostic based upon the initial request and also upon a full inspection of the property's HVAC system(s).
• Develop and present a complete set of recommendations and related pricing that addresses the initial call, corrects any deficiencies of the systems (undersize, code conflicts, part likely to fail, etc.) and improvement to the client comfort and lifestyle.
• Performs repairs and installations with the related piping and electrical to meet or exceed the manufacturer's recommendations, local codes and customer's expectation.
• Startup installed equipment and adjusts to the manufacturers and job specification.
• Troubleshoot, adapt, and resolve/repair all issues that arise during an installation that would keep the equipment from functioning properly or the customer from being satisfied.
• Communicate to the client the
  • Benefits of the recommendations
  • Risks involved in failing to perform specific repairs
  • Benefits of a service agreement
• Communicate to the consumer on the proper operation and owner's maintenance of the installed equipment. Answer related questions as to operation, features, and functions to the homeowner.
• Perform required documentation for each installation with a complete startup record. Have client sign necessary paper work and collect payments as directed.
• Develop profitable sales and acquire customers through our established sales and marketing program.
• Identify new business opportunities by performing direct sales activities and provide support to the administrative personnel as requested.
• Develop self-generated leads through networking, data mining (from existing client records), and referral generation from previous clients

Team Leader Function

• Monitor and implement Mark Carpenter Plumbing's processes and procedures.
• Provide weekly evaluations and reviews of the production and support staff that provides feedback the individual/Mark Carpenter Plumbing performances towards reaching their respective goals and KPIs.
• Provide individual Coaching as required to train individuals on best ways to use Mark Carpenter Plumbing's resources and selling systems to meet the customer's needs.
• Run weekly training meetings to cover:
  • Sales practices
  • KPI reviews
  • Performance acknowledgements and awards
  • New products
  • Objection handling
  • Sales contests
  • Safety Concerns
  • Products issues
  • Manufacturer's Training
• Act as a mentor to encourage individual growth.
• Motivate and encourage staff throughout Mark Carpenter Plumbing.
• Correct/modify/create/eliminate processes and procedures that fail to add value to Mark Carpenter Plumbing's services or business results.

HVAC Service Technician Team Leader Responsibilities/Duties/Functions/Tasks

Customer service orientation, both internal and external.

Understand and properly use the pricing system in making recommendations.

Determine customer satisfaction with follow ups on all installation/services sold.

Must have a good working…