Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork

Sales Floor Dept Supervisor - Appliances-Cabinets-Millwork Responsibilities

• Providing resources and tools to support those directly helping customers provide the best service.
• Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
• Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
• Leading and enabling a team of associates to deliver the best possible customer experience.
• Coaching and training associates, delegating and following up on daily tasks, managing performance, ensuring adequate department coverage.
• Performing customer-facing activities such as greeting customers, clarifying needs and identifying solutions, closing sales.
• Performing non-customer-facing activities such as down stocking, inventory management, area recovery.
• Conducting safety walks, reporting hazards, understanding safety and lifting directions.
• Communicating upward to keep management informed of concerns, issues, praises and morale.
• Occasionally opening or closing the store or serving as manager-on-duty (MOD).

This role does not require regular travel; however, it may need to travel on occasion to meetings, trainings, or to support neighboring stores/outlets.

• High School Diploma or equivalent and 3 years of experience in a retail environment or 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

• 3 years of retail customer service experience.
• 3 years of experience supporting the unique needs of Pro customers.
• Experience in a leadership role with direct report responsibility.
• Experience working in the home improvement retail sector.
• Experience in a fast paced, dynamic retail environment.
• Experience in key carrying role with manager-on-duty responsibilities.
• Experience using store computer systems such as Project Tool, Genesis, Sterling, M2O, Thin Client, etc.

Starting rate of pay may vary based on, among other factors, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, visit

We are an equal opportunity employer and administer all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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