Operations Support Representative

Position Summary

Operations Support Representative reports to Area Director with a dotted line to Operations Support Manager. The Ops Support Representative (OSR) will be responsible for posting customer payments, organizing and coordinating propane delivery and service requests, updating customer accounts, assisting with inventory management, and managing the daily deposit process for their respective areas.

• Medical, vision, dental insurance, and other benefits
• Life insurance for employees and families
• Community volunteering day – paid day off to give back
• Paid time off: generous PTO and company holidays
• Retirement savings plan with employer contributions

• Post all orders for the area promptly
• Verify propane orders and contracts are entered correctly into the system
• Maintain general updates to customer account profiles
• Post all sales transactions in accounting software from driver handhelds, phone, website, and walk‑ins
• Update daily deposit and inventory reports and related paperwork to track all payments received in assigned region
• Work closely with Accounts Receivable, Operations, and Customer Success to ensure processes are followed and customer issues resolved
• Collaborate with Logistics to assist with routing and forecasting
• Support the local customer care team in resolution and, during peak periods, take orders
• Assist adjacent teams – Operations Support and Internal Sales – as required

• Communication – effectively communicate with teammates, managers, and customers
• Interpersonal skills – understand and operate in a variety of social exchanges
• Teamwork – collaborate with cross‑functional teams toward common vision
• Accounting/Finance – comfortable with basic math, accounting principles, and proficient in Microsoft Excel
• Ownership – take initiative and be accountable for outcomes
• Organization – strong attention to detail to ensure accurate orders, payments, and account information
• Customer attitude – friendly, proactive, “can‑do” attitude
• Quality – consistently deliver quality work within time frames
• Independence – perform routine tasks independently
• Compliance – ensure adherence to company policies and procedures

• Education:
  
  High School diploma or GED
• Experience/Abilities:
  • Effective communication with employees and customers
  • Organized and detail‑focused, able to work in a fast‑paced environment
  • Minimum 2 years customer service or operations administration experience
  • Comfortable with numbers, data, basic finance, and accounting tasks
  • Experience with ERP systems, RCC, and/or Salesforce preferred
  • Proficient in Microsoft Office Suite, especially Excel
  • Fluent English, verbal and written;
    Spanish knowledge an advantage
  • Familiarity with propane business preferred
• Travel &
  
  Hours:
  • Full‑time, standard operating hours
  • Minimal travel may be required within assigned region
  • Overtime expected during peak season

Pinnacle Propane, LLC is dedicated to maintaining a diverse team. We are an Equal Opportunity Employer and make employment decisions based on merit, not race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other protected characteristic. We comply with EEO laws and provide reasonable accommodations for job applicants with disabilities. If you need assistance during the application process, email r

Entry level

Contract

Information Technology

IT Services and IT Consulting

Clovis, NM