Program Manager​/Office Clerk

Overview

Performs broad range of administrative functions to support the operations of a health care unit and employees within a correctional setting.

• High school diploma or equivalent; additional computer training or certification preferred
• Certified Medical Assistant certificate required
• At least one year of proven office administration experience required, correctional and/or health care environment preferred
• Proficiency with Microsoft Office and Excel; experience using office equipment, such as copiers, fax machine, scanner
• Proven communication skills and experience working closely with management
• Strong organizational skills and ability to multitask required
• Completes initial and annual tuberculin screening and tuberculosis skin testing when applicable
• May be required to maintain active CPR certification, as mandated by contract or client

• Perform administrative duties that may include, but not limited to, ad hoc reports, payroll, personnel HR processing, maintaining local personnel, credentialing, health & safety and training files, etc. in accordance with Company policies.
• Compose and distribute meeting minutes and assist facility management with ad hoc reports
• Ensure payroll hours for facility are entered appropriately using timekeeping system and following all company policies and procedures regarding payroll, if applicable. Follow up with employees who may have timekeeping exceptions. Meet expected deadlines.
• May support facility administration in Workers Compensation data collection and submission of claims
• Open, read, and distribute incoming mail
• Facilitate communication between sites, clinical and operational leadership, and Regional/Corporate office as instructed.
• Maintain office supply inventory and order as needed
• Support medical supply ordering as requested, if applicable
• Answer phones and handle and direct inquiries, in a professional, courteous, and efficient manner
• Set up and maintain paper and electronic filing systems for records, correspondence, and other material to ensure efficient retrieval
• Update telephone directory and prepare and submit personnel changes, as needed
• Maintain professional acumen in all interactions with fellow employees and the client
• Follow designated chain of command for resolution of issues
• Attend all staff meetings and in-service education programs, as required
• Maintains strict confidentiality regarding any employee data that may be accessible or needed in order to fulfill the duties of the position. This may include, workers compensation info, health-related info, pay or performance related information.
• Ensure compliance with all facility and Company policies, Federal and State laws, regulations, and guidelines including HIPAA
• Understand and adhere to safety and security rules and regulations of the institution
• Other duties as assigned

• Problem Solving:
  Acts collaboratively in resolving problems. Ability to present solutions rather than just identifying problems. Can acknowledge when one does not know something and is willing to take personal responsibility for finding a solution.
• Team Building:
  Works well with others and helps build a cohesive working environment. Helps others learn and shares knowledge. Respects diversity of the workplace and individuals' unique characteristics.
• Communication:
  Able to appropriately express opinions in written and verbal form. Clear and articulate when speaking with an individual or group and uses audience-appropriate language. Listens to others.
• Effective Time Management:
  Organizes and prioritizes work by devoting adequate time and attention to individual tasks. Effectively plans meetings/keep appointments and multitask effectively.
• Attention to Detail:
  Able to provide accurate and consistent work on a timely basis. Documents important details to ensure miscommunications are minimized.
• Accountability:
  Follows through on commitments and agreements. Demonstrates dependability. Takes responsibility for mistakes and missed deadlines. Communicates about progress on commitments.
• Stress Tolerance:
  Must be able to effectively handle stressful or adverse…