Assistant Store Manager

Kuppa Joy Assistant Store Manager

At Kuppa Joy, our mission is to Love God, Love People, Love Coffee. For over a decade, we've used coffee as a way to connect with our community, foster meaningful relationships, and pursue excellence in everything we do.

While faith is not a requirement for employment, our culture is rooted in growth, integrity, hospitality, accountability, and continuous improvement. We are building something special-and we're looking for leaders who take ownership of their shifts, care deeply about people, and lead by example.

The Assistant Store Manager (ASM) plays a critical leadership role in supporting the Store Manager in daily operations, team development, and execution of the Kuppa Joy experience.

This role is responsible for leading shifts, training and developing team members, upholding operational standards, and protecting the customer experience. The ASM sets the tone for the shop, models Kuppa Joy values, and ensures excellence across all five operational pillars:
Customer Service, Food & Drink Quality, Cleanliness, Teamwork, and Asset Protection.

This position is ideal for a high-performing, hands-on leader who thrives in a fast-paced environment and is passionate about developing people and maintaining high standards.

Essential Duties & Responsibilities

Responsibilities and essential job functions include, but are not limited to:

• Customer Service & Hospitality
  Lead by example to create a welcoming, engaging environment. Set the tone for culture, ensure strong customer connections, and uphold service standards at all times.
• Food & Drink Quality
  Maintain excellence in product execution by ensuring all recipes, presentation standards, and quality expectations are consistently followed.
• Cleanliness & Environment
  Ensure the café is consistently clean, organized, and visually appealing through proactive execution and team accountability.
• Team Leadership & Development
  Train, coach, and support team members to meet performance expectations. Foster a culture of accountability, communication, and continuous improvement.
• Asset Protection & Operations
  Support daily operations by ensuring proper cash handling, communication of operational needs, and adherence to company systems, processes, and policies.

This job description is intended to describe the general level of work being performed and is not an exhaustive list of all responsibilities. Team members may be asked to perform additional duties as needed.

Compliance & Standards

• Follow all health, safety, and sanitation guidelines
• Adhere to company policies outlined in the Employee Handbook
• Complete required trainings and certifications in a timely manner

Physical & Scheduling Requirements (Essential Functions)

• Stand for extended periods of time
• Perform repetitive tasks
• Lift and carry items weighing up to 40 pounds
• Work in a fast-paced café or joy thru environment

Qualifications & Attributes

We are looking for candidates who demonstrate:

• Leadership presence and accountability
• Strong communication and coaching skills
• Sound judgment and problem-solving ability
• Reliability, punctuality, and attention to detail
• Ability to lead peers respectfully and professionally
• Coachability and openness to feedback
• Desire to grow into higher leadership roles
• A positive, approachable, and professional demeanor

Experience & Eligibility Requirements

Internal Applicants

To be considered for the Assistant Store Manager role internally, candidates must:

• Have a minimum of 6 months experience as a Kuppa Joy Shift Lead
• Be in good standing
• Be consistently meeting or exceeding performance expectations
• Demonstrate leadership maturity, reliability, and ownership of their current role
• Be available to work a minimum of 32+ hours per week
• Availability on Saturdays, weekends, and holidays as required

External Applicants

To be considered for the Assistant Store Manager role externally, candidates must:

• Have prior leadership or supervisory experience
• Demonstrate the ability to lead, coach, and hold others accountable
• Show strong communication and problem-solving skills
• Be available to work a minimum of 32+ hours per week
• Availability on Saturdays, weekends, and holidays as required

Coffee experience is…