Retail Associate

Ross is a leading off‑price retail chain with more than 2,200 stores across the United States.

We are committed to creating a fun and exciting treasure‑hunt experience for our customers while continuously learning and growing as a team.

We value diversity, equity, and inclusion and provide an inclusive workplace with continuous learning opportunities.

• Success – our winning team pursues excellence while learning and evolving
• Career growth – we develop industry‑leading talent because Ross grows when our people grow
• Teamwork – we work together to solve hard problems and find the right solution
• Diversity, Equality & Inclusion – we celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community

The Retail Associate is responsible for ensuring customers have a positive shopping experience. The associate greets all customers with eye contact, smiles, and a courteous “hello,” treats fellow associates with respect, follows all company best‑practice standards, maintains a clean work area at all times, and ensures proper merchandise presentation. The associate remains engaged in all assigned tasks during working hours and performs a range of functions throughout the store as needed.

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone – keep egress clear and immediately report unsafe conditions.
• Treat all customers and associates with respect and courtesy; be friendly and professional at all times. Recognize fellow associates using company recognition programs.
• Assist customers – is register‑trained, helps customers with merchandise, and answers questions politely and knowledgeably. Greet customers by saying “hello” and thank them at each transaction.
• Provide prompt and efficient responses to customers at all times and handle customer issues courteously, calling leadership when needed.
• Represent and support the company brand at all times.
• Perform cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas to maintain merchandise and team areas.
• Maintain a professional appearance and adhere to the company’s dress code at all times.
• Perform daily assigned sizing and recovery to keep the store organized and merchandised to standards.
• Expedite newly received merchandise to the sales floor quickly, merchandise all items per best practice and monthly presentation guidelines, and maintain brand familiarity within departments.
• Understand the loss prevention awareness program, the Shortage Highway, the Store Protection Specialist position, and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions with associates and customers. Safeguard confidential information, cash, credit card, and merchandise.
• Follow all Mark‑Out‑of‑Stock policies, properly process MOS merchandise, and notify leadership to review and approve disposals.
• Follow all cash, check, charge‑card, refund transactions, voids and offline procedures. Maintain a high level of accuracy when handling bankable tenders.
• Demonstrate a sense of urgency to execute store best practices and minimize steps and touches in workflow.

• Manages work processes
• Business acumen
• Plans, aligns & prioritizes
• Builds talent
• Collaborates
• Leads by example
• Communicates effectively
• Ensures accountability & execution

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations commonly used in retail environments.

• Use all store equipment, including PDTs, registers, and PCs as required.
• Spending up to 100 % of working time standing, walking, and moving around the store.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasion…