Service Team Member

Service Team Member

Join us at El Pollo Loco, Inc. and bring the flavor to life. Whether you’re greeting guests, assembling orders, or helping prep our fire‑grilled favorites, you’re the spark behind unforgettable dining experiences.

$20.00/hr – $20.00/hr

The Service Team Member ensures “Best in Class” customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, engaging in suggestive selling, and handling payment/cash transactions accurately and professionally.

• Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
• Greet and assist customers with their orders in a friendly and helpful manner.
• Continuously strive to meet or exceed customer expectations and satisfaction.
• Assist in preparing food items in strict compliance with company recipes and procedures, including preparation/assembly of menu items, shredding chicken, preparing salsa/dressing, and condiment packing.
• Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
• Use suggestive selling to complete the customer experience and increase sales.
• Perform other duties as assigned by management to support restaurant operations.

To perform this job successfully, an individual must satisfy the essential functions of the role. Reasonable accommodation will be made for individuals with disabilities. The requirements below are representative of the education and/or experience needed.

• Obtain Food Handler Certification promptly upon hire, adhering to EPL policy and state regulations.
• Previous experience in customer service or food service is preferred but not required.

• Competitive pay
• No overnight hours
• Employee discount on food
• Excellent career growth potential (we promote from within)
• Flexible schedule: full‑time or part‑time hours
• Medical, Dental, and Vision Insurance*
• Paid sick time
• Employee Assistance Program
• Flexible spending accounts, Legal Insurance, and Pet Insurance*
• 401(K) plan with match and immediate vesting (must be at least 21 to participate)
• Discounts on theme parks, movie tickets, sports events, hotels, and more…

Seniority level:
Entry level |

Employment type:

Full-time or Part‑time | Job function:
Restaurants |

Location:

Clovis, CA