Specialist II IT Support

Job Description

IT Systems Support Specialist II at Anlin (Part of MITER Brands) - Clovis, CA

The IT Systems Support Specialist II delivers front-line technical support for hardware, software, and network systems, ensuring reliable operation and optimal performance of end-user devices, business applications, and critical production systems. You will respond to incidents, fulfil service requests, and troubleshoots issues to maintain maximum efficiency and uptime for company operations.

💰 Compensation & Schedule

• Compensation Range: $78,000.00 - $85,000.00 (depending on experience)
• Shift: Monday-Friday, 8:00 a.m.
  
  - 5:00 p.m.

🏢 About MITER Brands MITER Brands, home to trusted names like Milgard Windows & Doors, MI Windows & Doors, and PGT Innovations, is one of the nation's largest suppliers of high-quality vinyl windows and patio doors. With manufacturing facilities across the U.S., we're proud to serve our customers with integrity, innovation, and excellence.

🔧 What You'll Do as an Information Support Specialist II

You'll be the primary IT support partner in a busy production environment-ensuring uptime, assisting users, and supporting the technology that keeps our operations moving.

What will you do:

• Provide Tier 2 support for end-users via phone, email, and in person.
• Install, configure, and maintain desktops, laptops, mobile devices, printers, scanners, and related IT equipment.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Provide critical support, backup, and disaster recovery for essential manufacturing equipment PCs.
• Support user account management in Microsoft Entra , Microsoft Office 365, and other enterprise applications.
• Document incidents, resolutions, and work performed in the IT ticketing system.
• Assist with onboarding and offboarding of employees, including device setup and access provisioning.
• Maintain inventory of IT assets and manage equipment lifecycle.
• Escalate issues as necessary in accordance with ITIL incident management.
• Contribute to IT projects, system upgrades, and process improvement initiatives in collaboration with other IT resources and operations teams.
• Ensure compliance with company IT policies, data security, and privacy standards.

🎯 What You Bring

Education and Experience

• Associate's degree in information technology, Computer Science, or a related field; bachelor's degree preferred.
• Minimum five years of experience in a customer-facing IT support role.

Certifications

• Industry certifications strongly preferred (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation).

Technical Skills

• Proficient with Windows operating systems, Microsoft Entra , and Office 365.
• Familiar iOS and Android based mobile devices, including smart scanners, tablets, and phones. SOTI MDM experience a plus.
• Solid understanding of basic networking principles (TCP/IP, DNS, DHCP).
• Experience with remote support tools and ticketing systems. Experience with N-able and Service Now a plus.
• Experience supporting manufacturing environments a plus

Other

Skills and Abilities

• Exceptional customer service skills.
• Excellent written and verbal communication abilities.
• Strong analytical, troubleshooting, and multitasking abilities.
• Detail-oriented with good organizational skills.
• Ability to work independently and as part of a team.

Work Environment

• Office and manufacturing floor environments.
• Willingness to work outside standard hours, on call, including occasional weekends.
• Occasional travel between company locations may be required.

Physical Requirements

• Ability to lift up to 50 lbs.
• May require walking, standing, or sitting for extended periods.

🚀 Ready to Make an Impact?

If you're excited to support the technology behind a high-performance manufacturing operation; and you thrive as the go-to IT partner; we'd love to connect.

What We Offer

Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our…