Billing Specialist

Billing Specialist (Administrative)

Mind Divers is seeking a Billing Specialist with proven mental health billing experience to support accurate, timely, and compliant billing operations. This role is responsible for end-to-end revenue cycle tasks including charge entry, claim submission, payment posting, denials management, and patient billing support. You'll play a key role in protecting cash flow, reducing aged A/R, and ensuring a high-quality experience for both clients and clinical teams.

• Submit behavioral health/mental health claims accurately and on time (electronic and manual as needed).
• Perform charge entry, claim edits, and pre-bill reviews to prevent denials.
• Post insurance and patient payments, manage adjustments, and reconcile payer remittances (ERAs/EOBs).
• Work A/R queues: follow up on unpaid/underpaid claims, correct rejections, and resubmit clean claims.
• Investigate and resolve denials (eligibility, authorization, coding, medical necessity, timely filing, coordination of benefits, etc.).
• Verify insurance eligibility and benefits; identify authorization requirements and flag gaps.
• Coordinate with clinical and admin teams to resolve documentation, coding, and billing issues.
• Maintain accurate payer portals, notes, and billing documentation in the EHR/practice management system.
• Support patient billing questions with professionalism and discretion, including payment plans when applicable.
• Track trends, identify root causes, and recommend process improvements to reduce denials and improve turnaround time.
• Maintain compliance with HIPAA, confidentiality standards, and payer-specific billing requirements.

• Mental health billing experience required (behavioral health/therapy/psychiatry billing).
• 2+ years of medical billing experience (behavioral health counts toward this).
• Working knowledge of CPT/HCPCS and ICD-10 related to behavioral health services.
• Experience with claim lifecycle management: submissions, rejections, denials, appeals, and follow-up.
• Comfort navigating EHR/practice management systems and payer portals.
• Strong attention to detail, organization, and ability to manage competing deadlines.
• Ability to handle sensitive client information with discretion and professionalism.

• Experience billing for therapy and psychiatry, including telehealth.
• Familiarity with Medi-Cal, commercial plans, and managed care (if applicable).
• Billing certification (CPB, CPC, or similar).
• Experience with authorization workflows and coordination of benefits.
• Strong Excel skills and comfort with reporting (A/R aging, denial trends, productivity metrics).