Member Services Representative

Benefits

• 401(k)
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Location: Crunch Fitness Marbach
Reports to: Manager

Step into the center of the action as a Member Service Representative (MSR) at Crunch Fitness Marbach! You’re not just checking people in, you’re creating memorable experiences, helping members crush their fitness goals, and keeping the club running like a well-oiled machine. If you love meeting new people, thrive in a fast-paced environment, and want a role where your energy and personality truly make a difference, this is the job for you.

We’re seeking enthusiastic, people-focused team players who bring positivity and professionalism to every interaction. You should be fluent in English with strong communication skills, comfortable using computers and club systems, and committed to providing exceptional customer service.

• Hands-on training and team support to help you succeed and grow.
• Opportunities to build skills in sales, service, and leadership.
• Regular department meetings and ongoing training to keep you informed and connected.

• Greet every member and guest with energy and professionalism.
• Be the face of the front desk—checking members in, answering questions, and maintaining a welcoming atmosphere.
• Drive membership sales by helping guests take the first step in their fitness journey.
• Communicate special events, promotions, and services to keep members engaged.
• Maintain a clean, organized, and inviting workspace.
• Assist with retail sales, scheduling member services, and processing payments.
• Stay informed about all club offerings—classes, schedules, and amenities.
• Collaborate with management and teammates to support smooth club operations, including opening and closing duties.

Join Crunch Fitness as a Member Service Representative and play a key role in creating an outstanding member experience.