Call Center Technician

Job Duties and Responsibilities:

• Cordially answer all calls with established protocol.
• Schedule patient appointments with appropriate resource provider.
• Verify all patient information upon each contact with patient, and update information in practice management system.
• Prepare telephone encounters and messages according to organizational protocols.
• Schedule appointments appropriately and accurately according to protocols.
• Provide patients with information regarding documentation requirements prior to visits.
• Provide patient with information regarding co-pays and fees for services due at time of service.
• Notify patients of eligibility requirements and application process for state funded programs.
• Document all patient related communications accurately and completely in the patient’s electronic health record, or message when appropriate.
• Send outgoing faxes, and assign and distribute incoming faxes on a daily basis.
• Scan forms obtained by the patient or clinical staff to the appropriate electronic systems and programs.
• Maintain a clean and organized work area.
• Other duties as assigned.

• High School Diploma or Equivalent.

• Ability to read, write, and communicate bilingually preferred.
• Ability to read, analyze, and interpret medical reports, technical procedures, and governmental regulations.
• Ability to calculate figures and amounts such as discounts.
• Ability to solve practical problems and deal with a variety of variables.
• Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form.
• Basic computer skills.

• Displays cheerful demeanor and makes positive comments when on duty.
• Refrains from participation in harmful gossip, dysfunctional group interactions, and divisive behavior.
• Displays courteous and professional behavior in all interactions with the public.
• Works cooperatively with other staff members.
• Displays flexibility in accepting, changing, or carrying out assignments.
• Adheres to dress code expectations, including fragrance-free requirements.
• Displays sensitivity in a multicultural environment.
• Maintain patient and organizational confidentiality.

• Standing/Walking:
  Up to 10% of the workday consists of stand/walking on tile and cement floors while performing duties.
• Sitting:
  Up to 100% of the workday may be spent sitting answering the telephone.
• Lifting:
  Lifting may include up to 25lbs. in moving equipment or assisting disabled patients. 5% of the day may involve lifting requiring a full range of motion.
• Carrying:
  Up to 25% of the day may include carrying objects weighing up to 10lbs., this may include carrying charts and equipment.
• Pushing/Pulling:
  Up to 5% of the day may require pushing or pulling equipment, drawers, and carts.
• Climbing: 5% of the time may include climbing one flight of stairs.
• Balancing: 5% of the time may be required to use a footstool in retrieving supplies.
• Stooping/Kneeling: 5% of the workday may be spent stooping or kneeling to open drawers and gathering equipment.
• Bending: 25% of the workday may be spent in bending at the waist picking up charts and supplies.
• Reaching/Stretching: 5% of the time may require reaching or stretching to retrieve equipment on shelves.
• Handling:
  Hand and wrist movement may be required 50% of the workday.
• Fingering:
  Up to 100% of the workday involves typing in the computer, receiving and sending messages.
• Feeling:
  Normal tactile feeling is required to perform all job duties.
• Twisting: 5% of the day may be required in retrieving supplies or equipment.
• Talking:
  Average ability and fluency in English is required in communicating with patients, staff, and outside agencies.
• Hearing:
  Average ability is required in answering the telephone and performing all job duties.
• Seeing:
  Average ability is required to read and follow instructions and assisting patients.

• Medical, Dental and Vision Insurance

• 401(k) with matching
• Generous Paid Time Off, Personal Day, and Holiday packages
• Flexible Spending Account Plan
• Employee Assistance Program
• Life/ADD insurance policy
• Long Term Disability Insurance

$21 to $24 per hour, non-exempt