Merchant Deployment Representative

Description

Job Purpose:

Responsible for the technical configuration, testing, and deployment of payment processing equipment and software, ensuring seamless implementation for merchant clients. The role typically involves a blend of technical support, quality assurance, inventory management, and client interaction.

• Establishes file builds, gateways, and front ends to support all terminal, POS, and internet solutions.
• Downloads, sets up, and tests equipment before shipping to ensure that all equipment is functioning properly.
• Assist in support of equipment operating requirements for Sales and Customer Service by assisting merchant representatives with difficult questions and special projects.
• Maintains accurate records of equipment shipped and received on Salesforce and Pulse. Assists in performing physical inventory of equipment.
• Send equipment in for repair and ensure all equipment is shipped back to us from the repair facility.
• Physical installations of merchant solutions at the merchant location when sales rep is out or needs assistance.
• Disposes of terminals that are out of date or beyond repair in a secure manner, including deleting file from terminal in special electronic recycling bin.
• Other duties include coordinating with other internal teams for additional services, such as merchant office supply needs and Clover resets.

Education
:
High School diploma required. College degree preferred.

Experience
:
Industry experience preferred.

Skills/Mental Demands
:
Effectively communicate and present information to managers, team members, and, occasionally, merchants. Ability to learn various computer systems. Strong analytical and problem-solving skills. Strong organizational skills are required. Must be able to interpret data, solve problems, and complete work with little supervision. Must be flexible and can work with a variety of tasks and employees.

Physical Demands
:
Sitting and standing for long periods of time, walking, bending, and reaching. Frequent use of fingers and hands to manipulate computer, telephone, office equipment and terminals. Some heavy lifting – up to 80 lbs., with or without accommodations.