Aquatics Admissions & Concessions Attendant

Overview

Under the administrative direction of the Recreation Coordinator, or the Recreation Manager, this position performs a wide variety of duties related to admission and concession operations at City facilities. Responsibilities include operating the Aquatic Center admissions system, using concession equipment, operating a computerized cash register, making change, answering phones, and performing other front-line customer service duties as assigned.

• Positively represent the City of Clive and its facility.
• Follow all guest relations policies and provide a pleasant entry and exit experience.
• Maintain clean and safe admission and concession areas.
• Perform daily cleaning of the work area and food preparation of equipment; assist others in maintaining clean and litter-free facilities.
• Prepare and maintain concession items according to established procedures.
• Handle money accurately, including making and returning change.
• Check each patron entering the pool for payment or pass and answer any admissions questions.
• Remind patrons of facility requirements, including showering before entering the pool.
• Consult a supervisor for approval on unusual or prohibited toys or items.
• Staff must wear staff uniform while on duty.
• Prevent loitering in the entryways, admissions, or concessions windows.
• Remain alert and report any dishonest practices or suspicious behavior.
• Answer incoming phone calls courteously; take and deliver messages as needed.
• Total receipts and run required reports at the end of the work shift and throughout the day as directed.
• Enforce facility rules in a courteous and professional manner; refer guest concerns to the on-duty supervisor.
• Must follow all equipment safety guidelines; employees under 16 are prohibited from operating equipment deemed hazardous by Iowa law.
• Seek supervisor assistance when unsure about equipment use, patron concerns, or safety issues.

• Perform other duties as apparent or assigned.
• Attend required training and orientation sessions.

• Ability to think logically and follow written, verbal, or diagrammatic instructions using several abstract or concrete variables.
• Ability to perform arithmetic calculations, including fractions, decimals, and percentages.
• Ability to follow instructions and directives accurately.
• Knowledge of facility procedures and ability to learn equipment operation.
• Understanding of the safety precautions related to concession equipment and aquatic facilities.
• Ability to establish and maintain effective working relationships with superiors, co-workers, and the public.
• Ability to tactfully manage a variety of social and customer service situations.

• Minimum age 15 for general concession duties that do not involve selling, serving, or handling alcohol.
• Minimum age 16, with on-site supervision by an employee 18+, if the position includes any alcohol-related duties.
• Minimum age 18 if the role requires independent alcohol service or supervision of younger staff.
• Work hours may be scheduled in accordance with youth labor laws.

• Education Required:
  
  Enrollment in high school or higher education.
• Experience Preferred:
  Experience working in recreation facilities or customer service-related roles.

• Sitting, standing, kneeling, reaching, climbing, walking, finger dexterity, talking, hearing, and repetitive motions.

• Moderate Physical Demand:
  Work that involves lifting up to 50 pounds occasionally and up to 25 pounds on a frequent basis.

• Work is performed both indoors and outdoors, with seasonal exposure to heat and cold. The position may involve exposure to unpleasant social situations, a fast-paced work environment, and irregular work hours.

• Thermometers; personal computer; general office equipment; printer; computer network; MSDS/SDS documentation; personnel policies; calculator; cash register; telephone; radio; PA system; lockers; coolers; and various food preparation equipment (e.g., pretzel warmer, hot dog steamer, pizza warmer, ice machine, slush machine, sno-cone machine, electric skillet, and popcorn machine).

The City of Clive retains the authority to change the job duties included in this job description at any time. The list of duties is not exhaustive, and various requirements are subject to possible modification as a reasonable accommodation for a qualified individual.