District Manager - Salt Lake North

Job Summary

Responsible for operation and execution excellence within a district, including daily living, retail pharmacy, home care, clinics, specialty pharmacy, and other business units as appropriate. Facilitates and fosters a culture in which all Walgreens businesses form a cohesive team that supports overall business growth, drives patient health outcomes and executes on corporate initiatives within a district.

Provides coaching and guidance to Store Managers and Pharmacy Managers, driving employee engagement and increasing overall performance and developing future leaders. Ensures Store Managers and Pharmacy Managers have the appropriate resources to improve store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members.

Responsible for delivering high quality, distinctive and delightful customer experience across the district. Through high touch store engagement and a deep understanding of the district, drives operational outcomes excellence across front end and pharmacy operations aligned with One Plan.

Employs situational awareness to facilitate and create a culture of high engagement and performance, executing corporate initiatives in a district. Champions and owns customer patient experience, driving improvements and ensuring brand consistency and excellence of customer experience to improve overall district results.

• Customer Experience
  • Executes the One Plan strategy, ensuring consistency and excellence of customer experience. Offers feedback, training, and coaching, and develops action plans for improvement.
  • Shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Ensures the resolution of customer complaints for both pharmacy and front end and provides guidance on responses to customers’ special needs.
• Operations
  • Supervises assigned stores and visits stores on a routine basis. Leads district execution of key front end and pharmacy initiatives, partnering with DPR and HCS.
  • Drives operational excellence through collaboration with Store Managers and Pharmacy Managers.
  • Works with Store Managers in order to support their operational focus and drive the execution of market strategies at the store levels.
  • Provides recommendations on the optimization of merchandising and inventory to Director Pharmacy and Retail Operations.
  • Provides input on key merchandising needs, such as product assortment, promotional pricing, advertising programs and display execution. Makes recommendations to Director Pharmacy and Retail Operations on local buys, promo pricing, vendor selection, and assortment. Ensures in store execution and compliance of merchandising strategy.
  • Coaches Pharmacy Managers to drive executional excellence in pharmacy operations and supports pharmacy programs and initiatives. Acts as first point of contact for non-clinical pharmacy issues.
  • Develops and organizes community events, and builds relationships with key community organizations. Collaborates with Store Managers in community to drive community events.
  • Monitors and approves employee pay rates and increases.
  • Supervises management of operations of assigned locations including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of Alcohol, Tobacco, Fresh Food and Pharmacy Products.
• Business Performance Management
  • Prepares for and attends area meetings.
  • Understands key metrics financials and provides input on profit loss and exceptions to inform district planning.
  • Directs Store Managers to contribute to the execution of plans to improve business performance.
  • Conducts regular update meetings with Store Managers to evaluate store/district level performance. Facilitates collaboration between Store Managers to share best practices.
• Business Planning
  • Executes on local healthcare strategy as developed by Director Pharmacy and Retail Operations…