Launch Quality Engineer

Overview

Establish and maintain strong customer relations and ensure customer satisfaction. Have a thorough understanding of customer expectations and coordinate the internal effort to meet those expectations.

• Responsible for customer interfacing on quality issues for assigned responsibilities.
• Support the Supplier Quality team with supplier responsible quality issues during the launch process.
• Lead or support problem solving activities for internal/external concerns during the launch process.
• Audit Advanced Quality Planning (APQP) documentation for assigned programs.
• Maintain data collection systems for process, product, and customer feedback during the launch process.
• Initiate actions to create boundary samples with customers during the launch process as applicable.
• Communicate and hand-off boundary samples and requirements to production quality and operations teams.
• Control further processing and delivery of nonconforming products, including all deviation requests during launch process.
• Coordinate PPAP activities with the respective regional PPAP Coordinator as needed.
• Report weekly to management regarding timelines.
• During slow periods, perform internal and/or support external audits based on ISO 9001:2015/IATF 16949/VDA requirements to maintain compliance.
• Maintain customer quality documentation as assigned.
• Daily monitoring of customer portals during launch.
• Other duties as assigned.

• Minimum of four (4) year degree or ASQ Certified Quality Engineer Certification, or equivalent combination of education and experience.
• At least three (3) years of experience in a manufacturing environment, automotive manufacturing a plus.
• Minimum of one (1) year experience in a customer interfacing role.
• Minimum of one (1) year experience in APQP on new products in automotive industry.
• Basic AIAG or related quality system knowledge.
• Capable of working in an international environment.
• High level of computer skills, knowledge of Microsoft Office applications, including Word/Excel.
• Must be detail-oriented.
• Familiarity with statistical process control (SPC) and measurement system analysis (MSA).
• Strong organizational skills, with ability to manage several tasks and/or projects simultaneously.
• Knowledge of IATF 16949 and/or VDA standards with certified auditor credentials being preferred.
• Bi-lingual English/Spanish or English/German a plus.
• PHYSICAL DEMANDS – basic computer work, standing and sitting in office and manufacturing plant environment, may require material lifting and movement manually.
• Must be available for approximately 25% travel, including international, if necessary.