Help Desk Technician

Help Desk Technician

Location: Clinton, TN

Apply Logic is a fast‑paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best‑in‑class expertise to solve complex technical problems.

We're looking for talented Help Desk Technicians to join our team in Clinton, TN. This position supports a dynamic government client and provides Tier I technical assistance to end users. The ideal candidate is customer-focused, detail-oriented, and eager to grow their IT skills in a mission-driven environment. Candidates must be available to support a 24/7/365 service desk schedule.

Onsite – Work from one of our office locations.

Must be US citizen with the ability to obtain a Public Trust security clearance.

• Provide first‑level technical support to end users by diagnosing and resolving basic hardware, software, and network issues.
• Log all service requests and incidents in the ticketing system and ensure accurate, timely updates.
• Follow established troubleshooting procedures and elevate issues as needed to higher‑level support teams.
• Deliver exceptional customer service by communicating clearly, staying professional under pressure, and maintaining a positive attitude.
• Support standard operating procedures and contribute to the overall effectiveness of the service desk.

• High school diploma or equivalent.
• 0–2 years of experience in a technical support or customer service environment.
• Basic understanding of computers, software, and network functionality.
• Strong interpersonal and communication skills, with an ability to explain solutions in plain language.

• Prior help desk or call center experience.
• Familiarity with Microsoft 365, Active Directory, or ticketing systems such as Service Now.
• CompTIA A+ or equivalent certification.
• Strong multitasking and problem‑solving skills in a fast‑paced environment.

Entry level

Full-time

Information Technology

IT Services and IT Consulting