Banking Associate; Clinton

Banking Associate (40) – Clinton, South Carolina

Job Title:

Banking Associate (40) – TD Securities

Location:

Clinton, South Carolina, United States of America

Hours:

40 per week

Pay: $22.00 - $27.75 USD per hour

Personal & Commercial Banking

The Banking Associate is a professional in banking, playing a key role in delivering TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help customers achieve their financial goals.

• Performs a wide range of tasks across multiple areas within a store location; processing customer transactions, opening new accounts, and educating customers on banking products and services.
• Delivers end‑to‑end advice customers expect: building trust with educational content & tools, providing consultative support, and proactively offering insights & recommendations.
• Utilizes TD's systems and tools to engage with customers, acquiring and deepening relationships through advice and guidance.
• Identifies customer financial needs and promotes and educates on products, services, and/or refers them to the appropriate team member or partner.
• Accurately completes everyday banking transactions on the teller line or on the platform while uncovering customer financial needs.
• Services customers on both the teller line and platform, handling personal deposit accounts, everyday bank transactions, debit/credit card issues, Regulation E, mobile and online banking.
• Engages with customers, provides financial advice, and deepens relationships through lead management activities such as creating & managing self‑generated leads, managing partner or retail referral leads, outbound calls, SMS, setting appointments, and lead prioritization.

• High school diploma or GED.
• 1 year of customer service experience (volunteering, education, or military preferred).
• Demonstrated customer service skills.
• Ability to work evenings, weekends and holidays as scheduled.
• Teller experience preferred.
• Required to complete teller training and part 1 of platform training upon hire.
• Strong organizational skills for a fast‑paced environment.
• Excellent communication skills; concise, clear and consistent.
• Effective problem‑solving skills.
• Ability to schedule and prioritize work.
• Ability to work independently within deadlines.
• Sound judgment in decision‑making and problem‑solving.
• Proficiency in Microsoft Office.
• Notary license preferred.

• Consistently provides legendary customer service while transacting, promoting, educating and referring TD products.
• Establishes and nurtures customer relationships by displaying product knowledge and actively listening to needs.
• Manages wait times by scheduling, rescheduling or cancelling client meetings.
• Engages in lobby leadership and serves as the first point of contact for customer inquiries.
• Supports the bank’s customer service strategy.
• Considers the impact of decisions on the well‑being of TD, customers and stakeholders.
• Drives referrals to store colleagues and partners for complex financial needs.
• Ensures tasks are performed within established policy and procedures.
• Completes all required job‑specific compliance training.
• Understands and follows compliance/risk and control programs.
• Maintains records of action plans for audit and compliance requests.
• Adheres to TD Code of Conduct.

• Ensures compliance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act.
• Accurately processes cash/deposit/withdrawal transactions and other account servicing requests.
• Decides and processes everyday transactions such as account openings/closings, deposits, check cashing, debit card reordering, and address updates.
• Ensures compliance with all regulations, policies and procedures.
• Applies customer authentication principles and due diligence to new account openings and transactions.
• Maintains accurate cash drawer counts and safeguards cash drawer balances.
• Follows customer authentication policy and procedures.
• Acts as Dual Control agent when required.
• Follows…