Claim Handling Engineer

Overview

Location: Clinton (Escalator Plant), NC, United States
Job : 86762

We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion people daily. As part of the Schindler team, you’ll contribute to making places more accessible, inclusive, and sustainable for all, while shaping the future and our legacy that started in 1874.

Join us as a Claim Handling Engineer

• Directs and supports hourly quality technicians team members in daily QA processes; coordinates activities with the immediate manager to ensure alignment.
• Requisition s necessary materials, supplies, equipment, parts, and services to support production and function needs.
• Maintains and monitors key operational data and performance metrics.
• Demonstrates equipment operation and standard work procedures to new employees or assigns peer trainers for onboarding support.
• Monitors work areas for safety compliance and promptly addresses any infractions or hazards.
• Maintains accurate records related to training, staffing, and continuous improvement initiatives.
• Collaborates with the Quality Manager to implement and refine lean practices and continuous improvement strategies that enhance QA efficiency and productivity.
• Leads continuous improvement projects within the Quality function and participates in CI initiatives impacting the Clinton team.
• Facilitates employee training and development to support operational excellence and career growth.
• Provides performance feedback and disciplinary recommendations in partnership with Human Resources and management.
• Maintains accurate time and attendance records for assigned team members.
• Willing to work alternate shifts as needed to support business demands.
• Performs other duties as assigned by the Manager to support departmental and organizational goals.
• Develops and implements quality system standards and procedures, and process improvements to reduce non-quality costs of indirect inspection.
• Determines the disposition of defective work-in-process parts and products, and returned goods; collaborates with Manufacturing and Engineering to establish corrective actions.
• Analyses reports, specifications, and prints to identify existing and potential quality problems.
• Conducts product experiments and statistical studies to determine root causes of quality problems.
• Investigates and recommends design and process revisions to reduce quality costs from scrap, rework, and field warranty.
• Collaborates with Manufacturing and Engineering to implement manufacturing process improvements and statistical control techniques.
• Collaborates with Manufacturing and Engineering on manufacturing processes to establish Quality standards, allowable deviations, and inspection requirements.
• Conducts detailed investigations of technical claims concerning elevator and escalator systems; pinpoints root causes of quality and safety issues and recommends corrective actions to ensure compliance with industry standards and company policies.
• Participates in regulatory, third-party, and customer audits.
• Collaborates with cross-functional teams to optimize product quality control processes and leads efforts in installations and modernization projects to mitigate risks and improve system performance.
• Documents investigative findings and corrective measures; communicates results to stakeholders for alignment on technical issues.
• Maintains regular, professional communication with internal and external stakeholders to facilitate prompt resolution of claims and fosters collaborative working relationships.
• Guides and mentors team members to enhance capability in handling complex technical claims and contributing to process improvement.

• BS in Engineering, Manufacturing Systems, or related field and a minimum of 5 years of experience in the Engineering and/or QA field in a manufacturing environment.
• Willingness to work alternate shifts as needed.
• Knowledgeable in QA fundamentals, manufacturing processes, project management, and lean Six Sigma/continuous improvement principles.
• Minimum of 3 years of proven supervision and leadership experience.

• Fully vested…