Family Service Coordinator

Title Code: UCCH
007 Role

Title:

Family Service Coordinator FLSA Status:
Non-Exempt Union Status: SEIU Job Level: Non Teacher Scale Department: 7 – Child Care Head Start Pay Range: $19.91 to $34.81 per hour (SEIU Non-Teacher Pay Scale 2024)

Reports To:

Family Service Specialist

Supervisory Responsibilities:

No Revision Date: 6/4/2025 About Making Opportunity Count

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

The Family Service Coordinator is responsible for providing high-quality parent, family, and community engagement, and social services to Early/Head Start toddlers, preschool children, and their families. Comply with the Head Start Performance Standards, the Head Start Act and other applicable regulations. Build partnerships with families to assist them in identifying their goals, strengths, needed services and support systems and in developing strategies and timetables for achieving their goals.

Responsibilities include eligibility, recruitment, selections, enrollment, and attendance. Participate in at least 20 hours of training per year to comply with EEC, QRIS, Head Start, and CACFP trainings. Enter all training/course work into the EEC Professional Qualification registry (PQR). Have a good knowledge of MOC policies and procedures, Head Start/Early Head Start, EEC licensing regulations and EEC regulations in relation to DCF and subsidized slots.

• Conduct outreach, recruitment, and enrollment. Inform parents of program options and refer to appropriate program along with wait list information and assistance as needed
• Establish mutually respectful partnerships with families. Orientate parents on MOC’s Child Care and Head Start philosophy and services
• An initial Home Visit followed by regularly scheduled visits and/or primary substantial monthly contact will be conducted based on each family’s need and with input and direction from supervisor. Minimally, 3 Home Visits will be conducted each year with additional visits scheduled if needed by the family
• Transportation coordination for appointments, meetings, workshops, Policy Council, Health Advisory, and Parent Advisory, and screenings, will be conducted as needed
• Utilize program software data system to develop strength-based assessment that describes the family’s strengths, resources, and support networks. Make appropriate referrals
• Develop a Family Partnership Agreement with each family and assist in setting and meeting individualized goals
• Advocate for families and support them to advocate for themselves and their children
• Collaborate with parents to participate in leadership and growth opportunities, such as Parent and Health Advisory’s, Policy Council, and Parent Committees
• Comply with Abuse and Neglect reporting policies. Intervene during family crises by offering assistance and resources as needed
• Follow the Head Start Parent, Family, and Community Framework by promoting engagement and school readiness. Be familiar with the child’s School Readiness goals and assist the parents in successful transitions
• Provide skill building activities for parents involving literacy, financial education, child development, nutrition and health, and understanding their role as their child’s first teacher
• Take attendance daily and follow Head Start procedures for child absences. Enter attendance in the data management system
• Encourage and assist families in the timely delivery of medical, dental, mental health, and nutrition services. Assist the health component staff with obtaining physicals, immunizations, dentals, and other health records
• Follow procedures for entries in the data management systems, including case notes, services, and referrals
• Encourage volunteerism and assist with program volunteer activities
• Serve as a productive team member on in-house and community interdisciplinary teams
• Engage in the supervisory process individually and in group meetings
• Demonstrate professional…