Senior Systems Specialist

Arch Key Solutions

Position Title: Senior Systems Specialist

Location: Clinton, MD, United States

Department: Project Delivery

Category: Design/BIM/VDC

This position is based out of our Clinton, MD office.

Arch Key is one of the nation's largest privately held specialty trade installation and integrated facility service companies. We are a leader in designing, building and maintaining electrical, technologies and specialty systems. We're the POWER behind making the improbable possible.

We're electrifying the nation, energizing the future and bringing communities to life like never before. What we do today shapes the vision of tomorrow. Our work impacts lives long after the building is done. This means we are committed to building in ways that are not just technologically advanced, but sustainable, scalable and equitable for all. We're not just energizing infrastructure, we're energizing careers, communities, and the future.

Made up of the brightest minds in the industry, our team is our greatest asset bringing knowledge, skills, and experience to every project. This is more than a call to join us, it's an invitation to be part of a visionary journey, to grow with us as we scale.

As the Senior Systems Specialist, you will be responsible for performing systems design, pre-planning, programming, commissioning, and training, and guidance to other systems team members. This position provides technical support, research and development and other activities related to problem-resolution and client satisfaction of systems, aligning with all Company policies, procedures, key objectives and regulations.

• Has a growth mindset and is always looking to continually learn and grow.
• Can flex and adapt with the growing needs of the business.
• Has strong negotiation, conflict management, and persuasion skills, able to influence at all levels of the organization.

• Provides leadership to the systems group as needed, understands, and efficiently executes the systems roles and responsibilities within engineered services and promotes usage of engineered services throughout the Company. Conducts pre-sale walk-throughs and demos as requested.
• Designs audio visual, wireless and/or security systems to meet customer needs according to best industry practices and Company guidelines while complying with all applicable building codes and legal requirements. Collaborates with other systems specialists during the installation of integrated systems.
• Determines material quantities in the amounts needed to complete projects according to bid specifications. Develops and creates systems documentation, including pre-sale system drawings, system installation drawings and other system documentation.
• Plans, coordinates, and performs programming of systems and other integrated components to meet customer and system operational needs. Ensures all assigned systems are being installed, programmed, tested, and commissioned according to current industry and company standards.
• Creates systems testing and commissioning reports. Thoroughly tests and commissions system components to ensure optimal system performance. Performs change orders and system-related measures following Company standards and industry best practices.
• Provides frequent communication, troubleshooting and problem-resolution consulting with systems issues. Provides remote assistance to customers as required. Accurately and confidentially maintains Company records and other sensitive business and customer data.
• Provides high quality technical assistance, mentoring, coaching, and training to co-workers and other employees as needed, in compliance with all industry and Company best practices and standards.
• Maintains licensing and certifications through renewal and continuing education requirements. Develops and facilitates effective owner-training sessions.
• Creates and maintains positive working relationships with co-workers, customers, vendors, project managers, office and field staff and others that reflect and support the Company's core values and meet or exceed the customer's expectations.
• Consistently…