Project Manager, Operations Manager

The Project Manager provides coordination and oversight for operational and administrative activities supporting program execution and performance. This position works on-site daily in Laurel, Maryland, supporting operational teams and ensuring effective coordination of project activities and staff performance.

The role is responsible for collecting, organizing, and interpreting program data; developing reports and dashboards for leadership; and maintaining project tracking systems, documentation, and databases that support program effectiveness. The Project Manager also coordinates meetings and logistics, supports administrative workflows, and assists with process improvement initiatives across operational teams. This position provides day-to-day oversight of contractor personnel, serves as the primary liaison between operational staff and program leadership, and ensures schedules, documentation, and deliverables remain on track.

Key Responsibilities:

• Collect, organize, and analyze program data to support operational reporting and decision-making.
• Develop reports, dashboards, and presentations for leadership and stakeholders to communicate program performance and trends.
• Maintain project tracking systems, documentation repositories, and databases supporting program oversight and reporting.
• Coordinate meetings, briefings, and related logistics, including scheduling, agenda development, and documentation of action items.
• Support administrative and operational functions to ensure efficient workflow and program coordination.
• Assist with process improvement initiatives and cross-functional coordination across operational teams.
• Provide day-to-day oversight and supervision of contractor personnel to ensure tasks are performed accurately, safely, and in accordance with program requirements.
• Monitor staff performance, address operational issues, and resolve personnel or workflow problems to maintain efficient operations.
• Ensure contractor staff adhere to established procedures, quality standards, and operational requirements.
• Serve as the primary liaison between operational teams and leadership to ensure clear communication and timely resolution of workflow issues.
• Monitor operational performance, identify gaps or inefficiencies, and escalate concerns or non-compliance issues as appropriate.
• Support project management activities by tracking schedules, monitoring milestones, and ensuring documentation and deliverables remain current and on schedule.

Required Qualifications:

• Associate’s degree in project management, business administration, OR a related field or a minimum of three (3) years of relevant experience in a similar role.
• Proficiency in Microsoft Excel, including data analysis functions such as formulas, tables, and pivot tables.
• Experience using Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
• Strong organizational and documentation management skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced operational environment.
• Strong written and verbal communication skills with the ability to present information clearly to leadership and stakeholders.
• Ability to provide direction to contractor personnel and ensure adherence to established procedures and workflows.
• Working knowledge of project coordination, task tracking, and operational oversight.

Hei Tech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact