RN Patient Experience Specialist

RN Patient Experience Specialist – Med Star Health

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The RN Patient Experience Specialist plays a critical role in enhancing the overall patient experience within our healthcare facility. This position combines clinical expertise with a strong focus on patient satisfaction and engagement. The specialist will work collaboratively with healthcare teams to ensure that patients receive compassionate care, clear communication, and support throughout their healthcare journey.

• Serve as a liaison between patients, families, and healthcare providers to promote effective communication and address patient concerns.
• Monitor patient progress, goal attainment, and patient experience feedback to evaluate the effectiveness of care. Ensure plan of care changes are communicated to patient family and healthcare team.
• Conduct daily patient rounds to gather insights into their experiences (clinical and non-clinical), identify areas for enhancement in services and care delivery, and address patient concerns with appropriate follow‑up as needed.
• Collaborate with interdisciplinary teams to develop and implement programs aimed at improving patient engagement and satisfaction.
• Educate patients and families about available services, care processes, and resources to empower them in their healthcare decisions.
• Summarize, prepare, and present monthly reports to leadership, including patient satisfaction and HCAHPS data/trends from approved sources.
• Design and implement patient experience strategies for improvement based on feedback.
• Provide training and support to staff on best practices for patient‑centered care and effective communication strategies.
• Stay current with industry trends and best practices related to patient experience and healthcare quality improvement.
• Collaborate closely with the Director of Volunteer Services and Hospital Wellbeing.

• Bachelor's degree in nursing or related field required
• Master's degree in nursing or related field preferred

• 5‑7 years clinical nursing experience, preferably in a patient‑facing role, required
• Experience in patient advocacy or healthcare administration preferred

• RN – Registered Nurse (State Licensure and/or Compact State Licensure) required upon hire
• Certified Patient Experience Professional (CPXP) or Certified in Patient Experience or related field preferred

• Strong understanding of patient experience metrics and quality improvement processes
• Excellent communication, interpersonal, and problem‑solving skills
• Ability to work collaboratively in a fast‑paced multidisciplinary environment
• Ability to navigate electronic health record (EHR) systems
• Compassionate and empathetic approach to patient care

USD $87,318.00 – USD $ / Yr.

Not Applicable

Full‑time

Health Care Provider

Hospitals and Health Care