Inside Sales Representative – Custom Apparel & Merch

Inside Sales Representative – Custom Apparel & Merch

Adcraft is a family‑owned and operated custom apparel and merchandise company that’s been helping businesses, schools, and organizations nationwide since 1974. We’re in the middle of an exciting expansion into a brand‑new state‑of‑the‑art headquarters in Clinton, IA, and we’re looking for motivated, people‑oriented Inside Sales Representatives to help us take our next big leap.

• Starting pay $17–$20/hr (based on experience) + performance incentives + growth opportunities
• Full benefits package including health insurance, PTO, and matching 401k
• Modern new headquarters opening at the end of this year
• Work with nationally recognized clients across sports, corporate, event, and education industries
• Family‑owned culture with the momentum of a fast‑scaling business

• Be the first point of contact for inbound client inquiries
• Conduct discovery calls to understand client needs (projects, apparel, budgets, timelines)
• Manage a personal account list and guide clients through projects from start to finish
• Collaborate with account managers, artists, and production teams to ensure smooth project execution
• Provide excellent communication and service to build repeat business
• Document activities in our CRM to maintain clear, predictable workflows

• A positive, outgoing personality — confident leading client conversations
• Strong communication skills (phone, email, video, in‑person)
• Highly organized with project management abilities
• Detail‑oriented and able to juggle multiple clients/projects
• Previous experience in inside sales, account management, or other client‑facing roles preferred
• A “team‑first” attitude with the ability to collaborate across departments

• $17–$20/hr (based on experience) + performance incentives
• Health insurance, PTO, and 401k with company match
• Modern, state‑of‑the‑art office environment (opening soon!)
• Career growth opportunities into account management and sales leadership as we expand