Cashier III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last - for you to be yourself.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are unwaveringly optimistic, innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency. The role demands direct attention to our brand commitment when servicing our customers, leaving a lasting impression through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accuracy and effective work, supporting the flow of product from receipt through the point of sale, are essential.

• Greeting the customer with a smile, eye contact and offering your name.
• Interact genuinely and naturally with the customer.
• Read cues and determine customers’ needs.
• Conduct email/name capture where permitted by law.
• Maintain accuracy when operating POS.
• Maintain cash wrap organization and cleanliness.
• Suggest add‑ons and sell gift cards.
• Maintain cash and POS media accurately and in compliance with Coach policy.
• Thank the customer sincerely and give a reason to return.
• Represent the Coach brand appropriately.

• Receive shipments and transfers.
• Notify Store Management when new product arrives.
• Scan cartons/transfers, verifying store information is correct.
• Communicate all discrepancies to Store Management.
• Process shipment/transfers according to Coach standards and time frames.
• Organize and clean the stockroom daily; include off‑site or remote warehouse as applicable.
• Shift/organise product in the stockroom; react to sell‑through and make room for new product.
• Manage stock levels/product ownership in back‑of‑house and sales floor.
• Prepare and conduct regular cycle counts, as directed.
• Participate in store physical inventory counts, as scheduled.
• Maintain Company Loss Prevention standards.

• Regularly analyse the sales floor to assess replenishment needs.
• Replenish sales floor/assigned zone.
• React to sell‑through and execute visual merchandising needs.
• Support sales floor activities as directed.
• Effectively communicate information about price points, features/benefits, colour and stock availability to multiple customers.
• Respond to customer requests confidently; partner with sales team or Store Management when needed.
• Maintain housekeeping standards.

• Drive for Results: Exceeds goals consistently, a top performer, bottom‑line oriented and drives self and others for results.
• Customer Focus: Dedicated to meeting internal and external customers’ expectations; gathers first‑hand customer information, builds trust and respect.
• Creativity: Generates new, unique ideas; connects unrelated concepts; valued in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people inside and outside the organisation, builds rapport, uses diplomacy, diffuses tension comfortably.
• Learning on the Fly: Learns quickly, embraces change, experiments, enjoys unfamiliar tasks, grasps underlying structure.
• Perseverance: Pursues tasks with energy and drive, does not give up before finishing, even when faced with setbacks.
• Dealing with Ambiguity: Copes with change, shifts gears comfortably, acts without the full picture, handles risk and uncertainty.

• Experience: 1–3 years of previous retail experience (cashier/stock/ sales), preferably in luxury retail service. Current knowledge of fashion trends and competition is preferred.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), utilisation of walkie‑talkie, reading price and product release sheets.
• Physical: Ability to move quickly, communicate effectively, manoeuvre sales floor/ shelves/ stock room (incl. climbing, bending, kneeling), lift up to 25 lb routinely and occasionally up to 50 lb.
• Sc…