Sales Support Associate III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

• Sales Support Associate – The role is integral to the store’s overall success and efficiency; requires direct attention to brand commitment when servicing customers. Leave a lasting impression through friendly, efficient interactions at the cash wrap and a well-maintained sales floor. Accurate and effective work supporting the flow of product from receipt through the point of sale.
• Cash Wrap – Tasks include:
  • Greet the customer with a smile and eye contact and offer your name
  • Interact genuinely and naturally with the customer
  • Read cues and determine customers’ needs
  • Conduct email/name capture, where permitted by law
  • Maintain accuracy when operating POS
  • Maintain cash wrap organization and cleanliness
  • Suggest multiple add-ons and sell gift cards
  • Maintain cash and POS media accurately and in compliance with Coach policy
  • Create lasting impression by thanking the customer and providing a reason to return
  • Represent Coach brand appropriately
• Stockroom / Warehouse – Tasks include:
  • Receive shipment and transfers
  • Notify Store Management when new product arrives
  • Scan cartons/transfers, verifying store information is correct
  • Communicate discrepancies to Store Management
  • Process shipment/transfers according to Coach standards and time frames
  • Organize and clean stock room daily; include offsite/remote warehouse as applicable
  • Shift/organize product in the stockroom; react to sell-through and make room for new product
  • Manage stock levels/product ownership in back-of-house and sales floor
  • Prepare and conduct regular cycle counts
  • Participate in store physical inventory counts, as scheduled
  • Maintain Company Loss Prevention standards
• Sales Floor – Tasks include:
  • Regularly analyze sales floor to assess replenishment needs
  • Replenish sales floor/assigned zone
  • React to sell-through and execute visual merchandising needs
  • Support sales floor activities as directed
  • Communicate price points, features/benefits, color and stock availability to customers
  • Respond to customer requests confidently; partner with sales team or Store Management when needed
  • Uphold housekeeping standards

• Drive For Results
  :
  Can be counted on to exceed goals; consistently a top performer; bottom-line oriented; pushes self and others for results.
• Customer Focus
  :
  Dedicated to meeting expectations of internal and external customers; uses customer information for improvements; builds trust and relationships.
• Creativity
  :
  Generates new and unique ideas; makes connections among unrelated notions; valued in brainstorming.
• Interpersonal Savvy
  :
  Relates well to all kinds of people inside and outside the organization; builds rapport and effective relationships; uses diplomacy and tact.
• Learning on The Fly
  :
  Learns quickly when facing new problems; open to change; analyzes successes and failures for improvement; enjoys unfamiliar tasks.
• Perseverance
  :
  Finishes what is started; energetic and persistent.
• Dealing with Ambiguity
  :
  Adapts to change; acts without having the total picture; handles risk and uncertainty.

• Experience: 1-3 years of retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Knowledge of fashion trends and competition.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); use of walkie talkie; read price and product release sheets.
• Physical: Ability to work at a fast pace; effective communication; ability to move on the sales floor, stock room; bending, kneeling; frequently lift/carry up to 25 pounds and up to 50 pounds for shipment/ transfers.
• Schedule: Flexible…