Sales Associate III - Clinton, CT

Customer Obsessed - Drive Sales - Winning Team!

The Sales Associate role is integral to the store’s overall success and efficiency. The position demands a direct focus on Coach’s brand commitment while servicing customers and driving results. Responsibilities include upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience, and leaving a lasting impression.

Sales Floor

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creating personal sales and clienteling strategies in partnership with the management team
• Creates short‑ and long‑term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Understands changes in local market that may impact business performance and supports the execution of local sales strategies and tactics
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition
• Provides in‑depth product knowledge, including features, benefits, current offerings and overall product value
• Remains aware and clearly able to communicate current pricing and promotional strategy to customers
• Discusses product features and builds the sale by leveraging cross‑selling skills and abilities
• Cross‑sells and encourages beneficial product add‑ons that relate to the customer’s shopping needs
• Sensitive to customers’ needs and tailors approach by reading cues
• Attends to the unique and individual shopping needs of each customer
• Works with multiple customers simultaneously and breaks away as appropriate
• Follows up with customers consistently and genuinely to influence/close the sale
• Flexes personal selling techniques to contribute to overall store financial results
• Builds lasting and loyal relationships with customers
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts
• Creates enthusiasm and positivity for a shared vision and mission
• Promotes and endorses a team selling environment
• Fosters an environment of teamwork, trust and collaboration with internal and external customers
• Remains solution oriented; is adaptable and flexible to changing business and store needs
• Welcomes feedback and adapts behaviors as appropriate
• Maintains a calm and professional demeanor at all times

Operations

• Ensures all daily tasks are completed without negatively impacting service or Coach standards
• Completes daily operational tasks, including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Maintains a clean and tidy selling floor at all times
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
• Replenishes inventory on sales floor as needed
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintaining strong organizational standards in both stockroom and sales floor
• Supports cash wrap when needed to process purchases, returns and exchanges
• Efficiently processes customer transactions: purchase, return, exchange, found order, etc.
• Effectively prepares store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards and visual merchandising expectations

• Drive For Results:
  Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and…