Lead Supervisor - Clinton, CT

SALES SUPERVISOR

Clinton, CT, US

Coach is a global fashion house that celebrates inclusive, courageous spirit and beautiful creations crafted to last. As part of the Tapestry portfolio, Coach delivers innovative luxury retail experiences.

The Lead Supervisor is integral to the store’s overall success, modeling the behaviors needed to impact all aspects of Coach’s Sales and Operations.

• Understand organizational objectives and make decisions in partnership with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
• Endorse, model, and develop the team to deliver Coach’s Selling and Service expectations.
• Enforce sales strategies, initiatives, and growth across all categories.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
• Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results‑driven, including through team selling and selling to multiple customers.
• Hold the sales team accountable for personal sales.
• Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
• Build credibility and trust with the team and customers – serving as a personal fashion advisor to deliver business results.
• Create positive impressions with the store team and customers by presenting business attire consistent with Coach’s Guide to Style.
• Act as a brand ambassador in the local market/mall to drive brand loyalty and business (e.g., charity events, local associations, mall initiatives).
• Be sensitive to customer and team needs and tailor approach by reading cues.
• Be solution‑oriented and forward‑thinking in resolving customer issues; partner with Store Manager(s) and/or District Manager as appropriate.
• Develop product knowledge skills and remain aware of current collections.
• Understand the positive sales impact staffing has on the business and recruit accordingly.
• Coach, develop and motivate the team on a daily, weekly, and monthly basis to meet goals and utilize Company tools; delegate and empower others and encourage individual growth.
• Welcome feedback and adapt behaviors; create short‑ and long‑term goals to achieve personal metrics and performance development.
• Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).
• Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and proactively.
• Demonstrate strong business acumen.
• Interact and communicate with supervisor(s) on a regular basis; adapt and maintain a calm and professional demeanor.
• Maintain interior and exterior upkeep of the building with partnership from the corporate office.
• Understand and use all retail systems and reporting tools to make informed decisions.
• Adhere to all applicable Coach retail policies and procedures including POS and Operations procedures.
• Leverage Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
• Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.
• Ensure all daily tasks are completed without negatively impacting service of Coach standards.

• Drive for Results: Consistently exceed goals; bottom‑line oriented; pushes self and others for results.
• Customer Focus: Dedicated to meeting expectations of internal and external customers; builds trust and respect.
• Creativity: Generates new and unique ideas; connects disparate concepts; values originality.
• Interpersonal Savvy: Relates well to all kinds of people; builds constructive relationships.
• Learning on the Fly: Learns quickly when facing new problems; relentless and versatile learner.
• Perseverance: Drives to finish tasks even amid resistance or setbacks.
• Dealing with Ambiguity: Handles change; accepts uncertainty; makes decisions…