Part Time Floor Leader - Partridge Creek

Overview

Position: Part Time Floor Leader

Weekly: 20-29 hours

Interview Plan

Floor Leader

As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales, opening/closing the store, analyzing sales results, and leading training sessions. Together with your fellow leaders, you'll work to ensure that every aspect of the store is performing at a high level, creating an exceptional customer experience, maintaining a motivated staff, and achieving operational excellence.

Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and enjoyable, resulting in happy customers and happy employees.

The Floor Leader role is focused on making a positive impact on the business and customer experience.

Sales & Customer

Experience:

• Driving Sales: Utilize the Store Force dashboard results to provide coaching and feedback to the sales team, adjust the shop floor structure to meet and exceed sales goals, and own the results to grow the store's overall sales. Celebrate sales achievements with the team.
• Customer
  
  Experience:
  
  Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate with the team, and strive to exceed daily sales goals. Foster excellence in customer service to drive sales and build a loyal customer base.
• Building the Brand: Educate customers on Lush brand values and articulate our position on fighting animal testing, freshest cosmetics, ethical buying, 100% vegetarian, handmade, and naked packaging through in-store activity and community engagement.
• Product Passion: Increase product knowledge through continuous learning and provide informed recommendations for customer needs.

Team Involvement:

• Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve performance and support team growth. Lead by example and seek feedback and opportunities to improve.
• Diversity, Equity, Inclusion, and Belonging (DEIB): Encourage open communication, listen to team members’ perspectives related to DEIB, foster belonging, promote teamwork, collaboration, and recognize each employee's contributions.

Operational Excellence:

• Cash Handling and Store Opening/Closing: Manage cash handling, customer transactions, register opening/closing, cash drawer reconciliation, deposits, and securing the store. Take deposits to the bank as required at your location.
• Time and Attendance: Demonstrate attendance and punctuality, monitor breaks, and ensure staff are informed and prepared for shifts. Promote preparedness and organization.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer shopping experience and drive sales.
• Stock and Inventory: Train the team on inventory best practices and fresh standards, support inventory tasks, and use Visual Merchandising guidelines to adjust displays based on sales.
• Policies and Procedures: Support management to keep the store compliant and ensure staff follow standards for opening/closing, product integrity, respectful workplace, and health and safety.

Required:

• Minimum 1 year of experience in:
• Customer service and sales
• Cash handling and opening/closing procedures
• Supervisory experience involving coaching, feedback, and training
• Problem-solving related to customer service in day-to-day operations
• Experience in a fast-paced team environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

Preferred:

• Experience with consultation-based customer service models
• Experience analyzing sales metrics
• Experience working in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Pay: $16.50 USD

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