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Customer Service Representative

Job in Clinton Charter Township, Clinton Township, Macomb County, Michigan, 48035, USA

Listing for: Tom Sokol - First Independent Insurance Agency

Full Time position
Listed on 2026-01-12

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Bilingual

Salary/Wage Range or Industry Benchmark: 60000 USD Yearly USD 60000.00 YEAR

Location: Clinton Charter Township

Benefits:

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Position Overview:

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities:

Establish customer relationships and follow up with customers, as needed.

Responding promptly to customer inquiries via phone and email.

Providing information about insurance policies, coverage details, and claims processes.

Assisting clients with policy changes, updates, and renewals.

Investigating and resolving customer issues or concerns with empathy and professionalism.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:

Interest in marketing products and services based on customer needs

Excellent communication skills - written, verbal, and listening

People-oriented

Detail oriented

Proactive in problem-solving

Able to learn computer functions

Ability to work in a team environment

Property/Casualty license

Life/Health license

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