Account Manager

Responsibilities

• Opportunity Management:
  Capture and organize customer requirements, including format, flavor, packaging, volume estimates, and timeline needs. Ensure information is accurately entered and shared with cross-functional partners.
• Project Execution:
  Coordinate internally with teams such as R&D, Packaging, Logistics, and Finance to advance opportunities from intake to final customer delivery. Follow up to ensure tasks are completed on time.
• Pricing & Samples:
  Support route approved pricing templates for internal input and approval, then deliver finalized pricing to brokers. Coordinate product samples and confirmation of receipt.
• Customer & Broker Communication:
  Act as the primary day-to-day contact for assigned accounts and broker partners in Canada, Mexico, and the U.S. Ensure clear communication, manage expectations, and capture feedback throughout the process.
• Market & Category Growth:
  Support the promotion of new product types within existing customer accounts and help bring core product lines to new geographies. Collaborate with brokers to identify and pursue new business opportunities.
• Reporting & Closeout:
  Track opportunity status and ensure all updates are current. Provide regular pipeline updates to sales leadership and ensure each project is closed out with appropriate documentation.

• 2–4 years of experience in B2B account management, customer service, sales operations, or sales support, preferably within food manufacturing or CPG.
• Experience working with brokers, distributors, or importers.
• Knowledge of Canadian and/or Mexican retail or food service markets.
• Strong organizational and follow-through skills; able to manage multiple opportunities at once.
• Excellent communication skills and comfort working cross-functionally.
• Familiarity with CRM or opportunity-tracking software and working knowledge of Excel.
• Spanish or French proficiency is a plus.
• Bachelors degree in Business, or equivalent experience.

• Office setting, with occasional factory floor and warehouse exposure.
• Long periods of sitting and computer use are involved.
• Products manufactured in the facility may contain peanuts, tree nuts, and other potential allergens.

• Competitive pay and performance bonuses
• 401(k) with company match
• Health, dental, and vision insurance
• Company-paid life insurance and EAP support
• Generous PTO and career growth opportunities

$55,000- $60,000