Service Technician

Reports to:

Service Advisors/Service Manager The service technician will be responsible for performing work assigned. To ensure technical competence he will be required to attend factory sponsored training classes and to familiarize himself with the technical bulletins issued by the factory.

Qualifications

Education

High school diploma or the equivalent.

Chrysler training preferred
* ASE certification preferred
* Licenses

Driver's License

Other Licenses

Specialized

Experience as a service technician

Other

Ability to read and comprehend instructions and information.

Professional personal appearance.

Excellent communication skills.

Ability to meet company's production and quality standards.

General mechanical skills
* Ability to provide own hand tools
* Ability to lean over fenders to work on vehicle components
* Ability to lift and carry heavy auto parts, such as cylinder heads, intake manifolds, etc.
* Ability to work under dashboards and slide under vehicles on creepers
* Ability to read and write
* Physical Requirements

Surroundings

move throughout the company facility for most of the shift.

spend time outdoors in the weather and elements.

Sitting

on a regular basis

Standing

on a regular basis

for prolonged periods

Walking

on a regular basis

Bending, twisting and/or stooping

on a regular basis

Kneeling and/or Squatting

on a regular basis

Lifting

over 50 lbs

on a regular basis

Reaching and/or lifting overhead

on a regular basis

Climbing

stairs

Repetitive hand/finger movement

on a regular basis

Grasping/grabbing with hands

on a regular basis

Pushing and Pulling

on a regular basis

Expectations

General Expectations

Devote himself/herself to insuring satisfaction to customers.

Determine management, production and quality requirements by asking questions and listening.

Attend company meetings as required.

Maintain a follow-up system that encourages follow through with assigned projects.

Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.

Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.

Understand the terminology of the business and keep abreast of technology changes in products and services.

Know and understand the federal, state and local requirements which govern the company's business.

Follow lawful directions from supervisors.

Understand and follow work rules and procedures.

Participate in performance management.

Interact well with others and be a positive influence on employee morale.

Uphold the company's non-disclosure and confidentiality policies and agreements.

Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

Receive repair orders from service advisor and bring vehicle to stall area.

Perform necessary work as outlined on repair order with speed and thoroughness.

Advise service advisor if additional work is needed or if work outlined is not needed.

Make sure repairs are completed, necessary, neat, and fixed right the first time.

Help service advisor with estimates by obtaining parts prices.

Have a neat appearance and wear company uniforms.

Do not tamper with customers' radios, personal property or smoke in vehicles.

Comply with company safety rules and employee handbook.

Use company equipment and property responsibly.

Assist other technicians when needed.

Keep your technical qualifications current by completing any required training programs.

Maintain license as State Inspector.

Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.

Make each job thorough and complete to reduce return repairs. If the vehicle should be returned for additional work complete it quickly, correctly and cheerfully.

Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.

Working conditions:

The technician will perform physically demanding work throughout his or her shift. He or she will stand 6 to 8 hours per day, may lift parts weighing 10 to 50 pounds, and will use hoist and test equipment as needed. He or she may be exposed to dust, exhaust fumes, and a variety of hazardous and non-hazardous materials. Road testing of vehicles also may be required.

NOTE:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).