CP - Operations Specialist

Purpose

The Operations Specialist serves as a flexible, multi-site operational leader who provides interim Executive Director coverage for assigned communities and supports special projects, initiatives, and operational improvement efforts across Century Park. This role ensures continuity of leadership, maintains high operational standards, strengthens community performance, and supports Century Park’s hospitality focus, quality of care, resident-centered services, and financial objectives — all in accordance with state and federal regulations and company standards.

Reports to Regional Director of Operations.

• Bachelor’s degree from an accredited college or university in relevant field of study, or equivalent combination of education and experience required.
• Minimum two (2) years’ successful, hands‑on management in hospitality‑focused senior living industry required, including demonstrated operational success
• Current state ALF licensure required at hire, or obtain within 90 days of hire
• Valid driver’s license required
  • Strong interpersonal skills with ability to manage sensitive information and situations professionally

Below is a description of basic job duties though other related duties may become necessary as directed by supervisor The areas below are expectations for each assigned community:

Serves as interim Executive Director for assigned communities during vacancies, leaves, or transitional periods

• Provides leadership, stability, and operational oversight to ensure continuity of service
• Supports community teams in achieving operational, financial, regulatory, and customer service expectations2
• Ensures resident, family, and associate satisfaction during transitional leadership periods
• Communicates regularly with the Regional Director of Operations regarding community needs and performance while onsite

• Willing and able to travel regionally and locally (role requires frequent community site coverage)
• Must demonstrate excellent customer service and hospitality
• Must be knowledgeable of procedures as well as laws, regulations, and guidelines pertaining to ALF/senior housingadministration
• Demonstrates excellent customer service and hospitality at all times
• Excellent written, verbal, and interpersonal communication skills
• Ability to make sound, independent decisions when circumstances require
• Maintains confidentiality and adheres to Century Park policies, including compliance and harassment procedures.
• Exhibits integrity, professionalism, and adherence to Century Park’s Code of Ethics
  • Proficient with Windows, Microsoft Office (Word, Excel), and Outlook
• Demonstrated proficiency in operational areas including leadership, financial operations, compliance, occupancy, resident rights, safety, and talent management.

• Supports organizational initiatives, pilots, and special projects as assigned (e.g., operational rollouts, transitions, process improvements)
• Provides onsite assistance to communities experiencing operational challenges or performance deficits
• Helps implement Century Park programs, policies, procedures, and service standards across communities
• Submits required reports and updates timely and accurately

• Maintains accountability for operational performance while serving in the ED role at any assigned community
• Ensures the community operates within budget and meets operational and quality targets
• Supports budget development, financial reviews, and implementation of corrective actions when necessary
• Monitors operational systems including staffing levels, safety programs, and service delivery processes

• Supports occupancy growth efforts and ensures sales strategies are executed effectively during interim leadership
• Ensures Century Park sales model is implemented successfully
• Makes contributions by giving direction, vision and strategy to assist in achieving competitive advantage in senior living services in the area
• Actively participates in sales and marketing events in assigned area
• Ensures each community maintains a positive image in the greater community as well as…