Patient Service Representative

Overview

Tennessee Valley Bone and Joint is seeking a Patient Service Representative (PSR). A healthcare professional who primarily serves as the point of contact for patients, ensuring a positive experience by providing excellent customer service. This position will handle various administrative tasks, such as scheduling appointments, managing patient records, and verifying insurance, while also acting as a liaison between patients and the medical team.

patients, vendors, and third-party payers.

• One year experience in a medical office, hospital, or billing center.
• Understand Insurance and Benefits terminology.
• Knowledge of medical office procedures and terminology is a plus.
• Value Honesty, Integrity, & Accountability.
• Value Team and Respect Consumers.
• High School Diploma.
• Have strong problem-solving and decision-making abilities.
• Excellent verbal and written communication skills.

• Answering Phones.
• Scheduling appointments, verifying insurance coverage, and completing patient registration forms.
• Check Insurance Benefits at time of scheduling and during check in process.
• Assist Front Desk Team as needed (Check In and Check Out).
• Providing friendly and efficient service, addressing patient concerns, and ensuring a positive experience.
• Communicating patient needs and concerns to the medical team and coordinating care plans.
• Maintaining patient records, processing payments, and assisting with billing inquiries.
• All other Duties as Assigned.

• Medical Insurance with HSA contributions, Dental and Vision Insurance, Holidays Off, Paid Time Off Earned, & Excellent Retirement Benefits Available.

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by management to meet the ongoing needs of the organization.

Please send resume with compensation requirements to op or apply at

No 3rd party recruiters or phone calls, please.