Service Technician

Gillmore is looking for a Security Technician with a strong background in IP cameras, access control or fire alarm systems. The technician will service Residential and Commercial installations, performing troubleshooting, preventative maintenance, and installation of surveillance cameras, access control systems, and fire alarm systems. A company vehicle and inventory system are provided. The role emphasizes customer service, mechanical aptitude, and adaptability.

• Install, troubleshoot, and maintain security systems at client sites, ensuring compliance with safety standards.
• Provide onsite support for customers through alarm panel diagnostics, wiring, and repair of devices, programming, and troubleshooting.
• Collaborate with team members to complete installations efficiently and accurately.
• Conduct system testing and provide training to clients on system operation.
• Diagnose technical issues and perform repairs or escalations as necessary.
• Document installation processes and service activities thoroughly.
• Follow up with coordinators or department managers on open service tickets, jobs and inspections.
• Adhere to company policies and safety protocols at all times.
• Keep up to date with new security technology developments.
• Participate in the on‑call rotation.
• Provide exceptional customer service to ensure client satisfaction.

• Excellent customer service and communication skills.
• Proven experience in field service installation of security or related systems.
• Strong mechanical knowledge and ability to interpret schematics.
• Ability to work independently and as part of a team.
• Valid driver’s license and clean driving record.
• Demonstrated skill set in low voltage security, fire, video, and access control systems.
• Capability to lift heavy equipment and work at heights using scissor lifts or similar equipment.
• Prior experience with fire and security systems.

Contract to Hire position based out of Cleveland, OH. Pay ranges from $25.00 to $29.00 per hour.

• Medical, dental & vision coverage
• Critical illness, accidental injury, and hospital coverage
• 401(k) retirement plan – pre‑tax and Roth options
• Life insurance (voluntary & AD&D)
• Short‑ and long‑term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off/leave (PTO, vacation, sick leave)

The company is an equal‑opportunity employer and will consider all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.