Crane Service Technician

Join to apply for the Crane Service Technician role at Mazzella Companies

The Overhead Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.

• Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor (or Service Manager)
• Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.
• Respond to emergency breakdown call‑outs as directed by the service supervisor, including after‑hours and weekend availability.
• Conduct extensive on‑site electrical, electronic, mechanical, and structural troubleshooting to determine root causes for equipment malfunctions and/or failures and establish necessary repairs using visual inspections, testing procedures, and appropriate testing equipment.
• Maintain a basic understanding and working knowledge of all OSHA, ANSI, CMAA, and other regulations pertaining to our crane service industry; be able to obtain specific regulations if requested.
• Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists, and simple structural elements.
• Complete daily paperwork accurately and completely (time tickets, service reports, inspection reports, expense reports, and sales lead generation forms).
• Review all repairs performed with the customer and obtain their signature on the daily service report indicating acceptance of proper and completed work.
• Maintain all company equipment and tools in compliance with the manufacturer’s recommendations and certifications (vehicle, forklifts, man lifts, operating machinery, etc.).
• Keep proper stock levels of inventory and line‑stock items on the service vehicle.
• Maintain a stock of the appropriate forms and literature on the service vehicle and use the proper documentation and forms used by the service department.
• Maintain a professional appearance and image at all times.
• Communicate regularly with the local office and/or call in at least once per day to the service supervisor.
• Exhibit excellent people skills to communicate with inter‑company personnel and customers and promote excellent customer relationships at all times.
• Maintain the Quality Assurance Standards.
• Collect, develop, and formalize information for proposals of all replacement and repair opportunities and forward them to the Service Supervisor or Service Manager.
• Keep training assignments current.
• Perform other duties as assigned.

A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience, or technical college training program preferred.

• At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience.
• Industrial HVAC controls and automation.
• Previous overhead crane service experience preferred but not required.
• Willingness to remain educated in the crane industry; as cranes become increasingly sophisticated, service technicians need to be increasingly computer literate and technologically savvy.
• Valid driver’s license in good standing that meets company requirements.
• Heavy lifting/pulling (minimum 75 lbs.) is generally part of this type of work and required due to the nature of the duties.
• Ability to work at heights greater than six feet above the ground.
• Service technicians have a standard schedule of 40 hours per week but must be willing to work varied hours, overtime, and on‑call as required to meet customer needs.
• Minimal travel required.
• Requires solid written and verbal communication skills.
• Demonstrated mechanical aptitude.
• Strong analytical, conceptual, and planning skills required.
• Excellent math skills and overall PC literacy (Microsoft Office) required.
• Must be detail‑oriented, self‑motivated, and disciplined with the ability to multi‑task.
• Must successfully complete a criminal background check, physical, drug screen, and E‑verify.

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